Front Desk Representative

ymcastark; Louisville (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

The YMCA is seeking a friendly front desk staff member to support members, guests, and program participants in Ohio. You will respond to member needs, promote resources, and help connect individuals to YMCA programs.

Ideal candidates are eager to welcome others, demonstrate strong listening skills, and relate well to diverse groups. Prior customer service or sales experience is a plus, with Friday evenings and weekend shifts available.

Qualifications

• Welcoming and engaging with others.
• Strong listening, empathy and problem solving.
• Ability to relate to diverse groups of people.
• Previous customer service or sales experience.

Responsibilities

• Provides excellent service to members, guests, and program participants.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.

Skills

Customer service

Sales experience

Active listening

Interpersonal skills

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY:

$11.65/hour commensurate w/ experience

AVAILABLE HOURS:

• Friday evenings
• Saturday and Sunday afternoons

QUALIFICATIONS:

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.