Front Desk Representative

ymcastark; Ashland (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

The YMCA is seeking a dedicated Member Services representative in Ashland, OH to deliver exceptional service to members, guests, and program participants. You will respond to needs, promote memberships and programs, and help connect community members to the YMCA.

Shifts are weekday afternoons with two weekend shifts per month, totaling about 15–20 hours per week, and compensation starts at $11.65/hour depending on experience.

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listening skills with empathy and problem solving.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Responsibilities

• Provides excellent service to members, guests, and program participants.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and connects community members to the YMCA.

Skills

Welcoming & engaging others

Active listening

Interpersonal skills with diversepopu

Customer service or sales experience

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY:

$11.65/hour commensurate w/ experience

AVAILABLE HOURS:

• Weekday afternoon shifts available.
• Must also be able to work 2 weekend shifts per month.
• Approximately 15-20 total hours per week.

QUALIFICATIONS:

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.