Front Desk Representative

Socket.dev; Lake Havasu City (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Optima Medical is seeking a Front Desk Receptionist in Lake Havasu City, AZ to support patient intake, appointment coordination, and insurance verification. You will be the first point of contact, handling calls, check-ins, and data entry with accuracy and professionalism.

The ideal candidate has medical front office or customer service experience, proficient communication, and a team-first attitude. This is a full-time on-site role with opportunities for growth within a multi-location practice.

Qualifications

• 1 year medical front office experience preferred
• 1 year customer service experience required
• Experience with EMR systems
• Excellent written and verbal communication skills
• Detail oriented and organized
• Positive attitude and teamwork mindset
• Ability to multitask effectively
• HS diploma or GED equivalent required

Responsibilities

• Verify insurance coverage
• Collect past due balances and copayments at check-in
• Answer phones and relay messages
• Confirm patient appointments
• Schedule initial and follow-up appointments
• Input/update patient information including insurance

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

HS diploma or GED

Tools

EMR systems

Job description

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities \"Live Better, Live Longer\" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard! Optima is currently seeking a Front Desk Representative to join our team.

Front Desk Receptionist Responsibilities:

• Verify insurance coverage
• Collect past due balances and copayments upon checking in
• Answer phones and relay messages
• Confirming patient appointments
• Schedule initial and follow up appointments
• Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

• 1yr Medical Front Office (Preferred)
• 1yr Customer services experience (Required)
• Experience with EMR
• Excellent written and verbal communication skills
• Detail oriented
• Positive attitude that welcomes teamwork
• Multitask efficiently
• Must have HS diploma or GED equivalent

Why join our team?

• Substantial growth opportunities
• Leadership and mentoring
• Resources to further career
• Fun work environment (lunches, events, holiday parties)
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment