Full Time Front Desk Agent- Austin Motel

Bunkhouse; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Paid Time Off

Headspace wellness

Retail discounts

Job summary

Austin Motel, part of Bunkhouse, is seeking a Front Desk Agent to greet guests, manage check-ins/outs, take reservations and provide concierge services in a busy boutique setting. This role requires proactive communication, problem solving, and a welcoming, helpful demeanor.

You will handle guest requests, maintain accurate logs, balance shift cash, and coordinate with other departments to ensure guest satisfaction while upholding brand standards and safety policies.

Qualifications

• Customer service experience in hospitality or service industry.
• Ability to speak, read, write and understand the primary language(s) of the workplace.
• Experience with property management systems (PMS) or similar software.

Responsibilities

• Check guests in and out in a confident, professional manner.
• Take hotel reservations accurately and efficiently.
• Respond to guest comments and resolve concerns with supervisor guidance.
• Maintain logs of guest calls and ensure timely completion of actions.
• Balance shift banks and handle cash/credit transactions.

Skills

Communication skills

Interpersonal skills

Education

High School diploma or GED

Tools

Property Management System

Job description

Organization- Austin Motel

Summary

The Opportunity: A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Who We Are:

The historic Austin Motel sits just south of the Colorado River and Downtown, in view of the State Capitol and walking distance to the famous bat bridge. Part of the beloved South Congress neighborhood, the motel is surrounded by some of the city’s most interesting dining, nightlife and shopping, with easy access to bus lines and Austin’s lovely hike and bike trail that connects to Zilker Park, Barton Springs Pool and the Barton Creek greenbelt.

41 guest rooms and suites, the best swimming pool in town, and a lobby shop on South Congress: Austin Motel sitting beneath its iconic marquee sign is the place to chill deep in the heart.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications:

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.