Front Desk Clerk

Residence Inn by Marriott DFW Airport N/Grapevine; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

Residence Inn by Marriott Austin Southwest is seeking Front Desk Clerks for a full-time, on-site role in Austin, TX. The job offers competitive pay up to $16 per hour, flexible scheduling, and a comprehensive benefits package including 401(k) with Employer Match, paid time off, and medical/dental/vision coverage.

The Front Desk Clerk will check guests in/out, handle cash and credit card processing, address guest inquiries, and strive to maximize customer satisfaction while adhering to brand

Qualifications

• High School education or equivalent.
• 1+ years of experience as a Front Desk Clerk or other customer service position.
• Overtime may be required occasionally.

Responsibilities

• Handle guest check-ins and check-outs accurately and professionally.
• Respond to guest inquiries and concerns, escalate when needed.
• Pre-register, block reservations, and manage same-day bookings within rate structures.
• Record logs and reports as required by management.
• Arrange for alternative lodging for guests when necessary.

Skills

Front desk operations

Customer service

Cash handling

Multi-tasking

Communication skills

Phone etiquette

Education

High School Diploma / GED

Tools

Front Desk software

Job description

Residence Inn by Marriott Austin Southwest
6000 US 290 W
Austin, TX 78735, USA

• On-site
• Rate : $16.60 USD per hour
• Hospitality
• Full-Time
• Requisition #: FRONT003379

Description

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Residence Inn by Marriott Austin Southwest, managed by Moody National Management LP, is looking for Front Desk Clerks to join our team. All full-time associates are offered competitive pay (up to $16/hr), flexible scheduling opportunities, paid holidays, 401(k) with Employer Match, paid time off and a comprehensive benefits package (including medical, dental, and vision).

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, ***escalate*** issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.

Job Specifications

• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures

Experience and Education

• High School education or equivalent work experience.
• 1+ years of experience as a Front Desk Clerk or other customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.

Qualifications

Education

Preferred

High School Diploma / GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.