Front Desk Representative

Hilton Garden Inn Allentown Bethlehem Airport; Allentown (Lehigh County); On-site; USD 23,419 - 27,552; Full time

Job summary

A prominent hotel in Allentown seeks a self-motivated front desk representative to provide exceptional guest service. Located in Lehigh County, this full-time role demands working a flexible schedule, including weekends and holidays. Responsibilities include checking guests in/out, answering phones, and balancing transactions. Ideal candidates are upbeat, detail-oriented, and possess excellent communication skills. Experience in customer service is a plus and candidates must be ready to train across various shifts during the onboarding process.

Qualifications

• Must have a flexible schedule and can start ASAP.
• Hilton Brand or Hotel experience preferred.

Responsibilities

• Check in and out guests.
• Answer phone calls.
• Make reservations.
• Balance daily transactions.
• Respond to guest requests.
• Provide excellent customer service.

Skills

Friendly personality

Detail-oriented

Computer literate

Quick learner

Ability to work independently

Customer service experience

Reliable transportation

Strong work ethic

Job description

Overview

Compensation: $17-$20 based on experience.

Employment type: Full-time. Shifts Include 7a-3p & 3p-11p.

There is no set schedule.

Hilton Garden Inn Allentown Bethlehem Airport is searching for a self-motivated associate for the position of front desk representative.

If you know how to offer an exceptional guest experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a team member with Hilton Garden Inn. This is an excellent opportunity to work at a great property with great people! We are looking to fill the positions as soon as possible but with the right candidate.

Hilton Brand or Hotel experience is preferred, but not mandatory.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today\'s busy travelers has everything they need to be most productive on the road, no matter the occasion. From the adjustable Garden Sleep System bed to complimentary wired and Wi-Fi Internet access, to a comfortable lobby pavilion where guests can be alone, but not lonely, Hilton Garden Inn is the brand guests can count on to support them on their journey to success.

For Front Desk - Staff MUST be able to work and train all shifts! During the first 4-6 weeks of training, new hires are required to train 4-5 days per week which include 7-3pm, 3-11pm shifts. WEEKENDS AND HOLIDAYS ARE MANDATORY!

Responsibilities

• Checking guests in and out.
• Answering phones.
• Making reservations.
• Balancing the day’s transactions.
• Responding to guests\' needs/requests/questions.
• Providing excellent customer service 100% of the time.

Skills/Qualities

• Very upbeat friendly personality.
• Detail-oriented.
• Computer literate.
• Quick Learner.
• Ability to work independently.
• Experience in working in customer service.
• Reliable Transportation.
• Excellent work ethic and stable past job history.

Important notes

Frequent call-offs and requests off will not be tolerated. As a 24-hour business, we must have staff on property. A staff member that is frequently tardy or absent can hinder our ability to give our guests the excellent customer service that they expect from any Hilton property. As new hires must be able to pass a pre-employment drug test.

Please respond only if you meet the criteria listed above, have a flexible schedule, and can start ASAP. Furthermore, you must understand that we can teach you how to proficiently coordinate the responsibilities of the Front Desk; however, we cannot teach you to smile or give you a personality.

How to apply

Please use the link to fill out the application. The form can be accessed at the following URL: https://form.jotform.com/91964491568170

Only online submissions using the website above will be considered.