Front Desk Agent

Sleep Inn Hotel Fogelsville; Allentown (Lehigh County); On-site; USD 26,000 - 38,000; Full time

Job summary

Sleep Inn Allentown-Fogelsville is seeking an friendly front desk associate to greet and register guests, ensure comfort, and manage guest accounts with precision. You’ll play a pivotal role in delivering warm hospitality and a smooth check-in experience in a busy hotel setting.

The position requires a proactive attitude, strong communication, and a willingness to work nights, weekends, and holidays. Prior hospitality or customer service experience is helpful but not mandatory, with a high

Qualifications

• Experience in hospitality or customer service is advantageous but not mandatory.
• Some collegiate coursework in hospitality or related fields is a plus.
• Enthusiastic attitude and the zeal to provide exceptional customer service.

Responsibilities

• Greet and register guests with a warm welcome.
• Ensure guests have a comfortable stay and manage accounts with precision.
• Contribute to guest experiences from arrival to departure.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility with hours

Follow instructions

Education

High school diploma or equivalent

Job description

Discover the Heart of Allentown - Join Our Team!

Immerse yourself in a role that’s more than just a job - it’s an opportunity to be the heartbeat of our vibrant Sleep Inn Allentown-Fogelsville. Situated in the richly historical city of Allentown, PA, known for its lively community and scenic charm, our hotel is a cornerstone of comfort and hospitality. If you have a flair for customer service and love connecting with people, this opportunity is tailor-made for you!

Be the Face of Comfort and Care

As the first point of contact, you will embody our spirit of community and commitment to excellence. Your day-to-day responsibilities will include greeting and registering guests with a warm welcome, ensuring their stay is comfortable, and managing accounts with precision. You will be pivotal in enhancing guest experiences, from the moment they step in, to their fond farewell.

Why You’ll Love Working With Us

Every day is an opportunity to meet someone new, be it travelers visiting the Lehigh Valley or local residents dropping by for a staycation. Your role goes beyond the desk – it extends to becoming a local ambassador of Allentown’s warm hospitality and vibrant culture. Plus, the satisfaction of making someone’s day a little better? Unbeatable.

What We Need From You

• A commitment to be there when needed—nights, weekends, and holidays included.
• Some collegiate coursework in hospitality or related fields is a plus.
• Experience in hospitality or customer service is advantageous but not mandatory.
• An enthusiastic attitude and the zeal to provide exceptional customer service.
• Attention to detail, and strong multitasking skills to thrive in dynamic situations.
• A minimum of a high school diploma or equivalent.
• Excellent communication skills to connect effectively with guests and team members.
• The ability to meet deadlines and follow instructions meticulously.

Physical Requirements of the Role

• Flexibility in hours and the ability to stand during your shift will be key.

What’s in It for You?

Beyond a competitive salary and the unique advantage of working in a landmark location, you will join a team that believes in nurturing your career aspirations. With us, you are not just taking a job; you’re stepping into a role that makes a difference in people’s lives every day.