Hotel Front Desk Agent/Full Time

Historic Hotel Bethlehem; Bethlehem (Northampton County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Bonus programs

401k matching

Life insurance

Hotel discounts

Job summary

Historic Hotel Bethlehem is seeking a Front Desk/Guest Services professional to welcome guests, manage check-ins and check-outs, and ensure an exceptional stay. You will provide information on local attractions, services, and hotel policies, while assisting with upselling rooms and coordinating with sales for group bookings.

Strong hospitality skills, English fluency, and the ability to work weekends/holidays are essential.

Qualifications

• Must be 18 years or older.
• Must have a high school diploma or equivalent.
• Must be able to communicate effectively in English.
• Excellent hospitality skills and a professional demeanor.
• Self-motivated with strong organizational skills and attention to detail.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet and assist guests, managing arrivals and departures.
• Provide information on hotel policies, services and local area.
• Sell and upsell rooms to walk-ins and groupes where appropriate.
• Coordinate with Sales on key accounts and group bookings.
• Enter/byes reservations and balance guest accounts and payments.
• Maintain daily logs and handle cash/credit card transactions.
• Respond to guest requests and handle complaints with warmth and courtesy.
• Operate hotel switchboard and assist as part of security team as needed.

Skills

Customer service

Active listening

Phone skills

Hotel software experience

Education

High school diploma

Tools

Hotel software

Job description

Accolades with an Award-Winning Hotel

• Five-Time #1 Best Historic Hotel in America-USA Today (2021 – 2025)
• #1 Best Historic Hotel and Best Social Media-Historic Hotels of America
• 2025 Preferred Hotels & Resorts in Pennsylvania-S. News and World Report
• Voted Best Hotel in the Lehigh Valley-TripAdvisor
• Awarded as Top Workplace-Morning Call

Why Work for Us

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS

• Medical, Dental and Vision Insurance with hotel paying a large portion
• Generous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salary
• Bonus incentive programs
• 401k with matching funds
• Hotel provided life insurance
• Hotel discounts through Historic Hotels of America

POSITION SUMMARY:

Full Time positions available.

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:

• Strong customer service orientation
• Strong listening skills and patience
• Ability to deal well with people in a professional and courteous manner
• Excellent phone skills
• Experience with hotel software preferred

REQUIREMENTS

• Provide a first-rate guest experience
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area
• Selling and up-selling rooms to “walk-in” customers
• Communicate with the sales department to ensure knowledge of key accounts and groups
• Entering/changing reservation information on the computer system
• Posting charges to guest accounts
• Processing payments from guests
• Closing, balancing and making necessary corrections to guest accounts
• Counting and balancing cash, credit cards and direct bill accounts
  
• Listening for or anticipating and responding to guest complaints
• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Maintaining daily logs
  
• You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Ability to work weekends and holidays

QUALIFICATIONS:

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

PHYSICAL REQUIREMENTS:

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.