Front Desk & Registration Specialist — Arts Education

HireCulture; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K matching

Paid time off

Discounted programming

Facility access

Job summary

North End Music & Performing Arts Center (NEMPAC) seeks a friendly front desk assistant to greet visitors, support student enrollments, and manage ASAP Connected registrations. You will be the first point of contact for families and will sign-in visitors during peak hours at 50 Tileston St.

The role requires reliable scheduling (Mon 2-7:30 PM, Tue 2-7:30 PM, Wed 1-6 PM, Thu 2-6 PM) with bi-weekly Education Team meetings.

Qualifications

• Strong organizational and multitasking skills are required.
• Ability to work in a fast-paced environment with children.
• A positive, friendly personality to welcome and help visitors.
• Experience with students/parents interaction is a plus.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet and assist visitors, students, and parents at front desk and sign-in.
• Answer and direct phone calls; manage inquiries about classes, schedules, events.
• Support student enrollments and accounts in ASAP Connected and Registration CRM.
• Enter and monitor private music instruction invoices in ASAP Connected.
• Update shared calendars with programming and instructor schedules.
• Open/close front of house as scheduled and maintain a welcoming lobby.
• Learn program schedule and policies to answer basic questions.

Skills

Organizational skills

Multitasking

Customer service

Student engagement

Confidentiality

Tools

ASAP Connected

Registration CRM

Job description

North End Music & Performing Arts Center (NEMPAC) seeks a friendly front desk assistant to greet visitors, support student enrollments, and manage ASAP Connected registrations. You will be the first point of contact for families and will sign-in visitors during peak hours at 50 Tileston St.

The role requires reliable scheduling (Mon 2-7:30 PM, Tue 2-7:30 PM, Wed 1-6 PM, Thu 2-6 PM) with bi-weekly Education Team meetings.