Dance Center Front Desk Lead - Operations & Guest Experience

Cora Dance; New York (NY); Hybrid; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Peridance Center in New York seeks a highly organized Front Desk Manager to oversee daily reception operations. You will be the first point of contact for students, faculty, families, and visitors, ensuring smooth class flow and excellent customer service.

The role involves supervising front desk staff, coordinating with multiple programs, handling registrations and payments, and supporting facility operations during events.

Qualifikationen

• Strong communication and customer service abilities are essential for front-desk interactions.
• Experience in customer-facing or administrative roles is preferred.
• Ability to multitask in a fast-paced environment and stay organized.
• Comfort with learning new scheduling and registration systems.

Aufgaben

• Oversee daily front desk operations and ensure smooth flow of students, faculty, and guests.
• Supervise and schedule front desk staff, providing training and support.
• Maintain attendance records and manage class check-ins for open classes and school programs.
• Answer phones, respond to emails, and provide clear, friendly customer service.
• Troubleshoot scheduling questions, class registrations, and student concerns.
• Coordinate with School at Peridance, Certificate Program, SAP/ISP, and administrative teams.
• Support facility operations during performances, showcases, and events.

Kenntnisse

Communication

Customer service

Multitasking

Organization

Learning systems

Tools

MindBody

Jobbeschreibung

Peridance Center in New York seeks a highly organized Front Desk Manager to oversee daily reception operations. You will be the first point of contact for students, faculty, families, and visitors, ensuring smooth class flow and excellent customer service.

The role involves supervising front desk staff, coordinating with multiple programs, handling registrations and payments, and supporting facility operations during events.