Development Operations Associate

HireCulture; Boston (MA); Hybride; USD 24 000 - 34 000; Temps partiel

Résumé du poste

NEMPAC seeks a Development Operations Associate in Boston to manage donor records, process gifts, and support fundraising technology and events. The role collaborates with the Development and Finance teams to ensure accurate revenue reporting and donor stewardship.

The part-time position (15–20 hours/week) offers a hybrid schedule with in-office presence several days per week, and requires strong Excel/Google Workspace skills and nonprofit fundraising experience.

Qualifications

• Experience with donor CRM systems preferred.
• Experience using fundraising platforms such as ClickBid or similar event software is preferred.
• Strong Microsoft Excel and Google Workspace skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Commitment to customer service and donor stewardship.
• Passion for nonprofit arts education and community engagement.
• Excellent written and verbal communication skills.
• Branding/Design experience and familiarity with Canva a plus.

Responsabilités

• Process charitable contributions including online gifts, checks, cash, recurring donations, and matching gifts.
• Enter and maintain accurate donor records within NEMPAC's donor CRM.
• Maintain constituent contact information, giving history, and communication records.
• Process pledge payments and recurring gifts.
• Prepare and process donor acknowledgement letters and tax receipts within established timelines.
• Generate donor mailing lists and stewardship reports.
• Support event operations for Soirée, Performathon, and Cornhole fundraisers.
• Support fundraising technology platforms and CRM integration.
• Prepare monthly fundraising revenue reports for the bookkeeper.

Connaissances

Donor CRM experience

Communication skills

Organizational skills

Branding/Canva familiarity

Outils

ClickBid

Google Workspace

Excel

Description du poste

North End Music & Performing Arts Center (NEMPAC)

The Development Operations Associate provides essential administrative and operational support for NEMPAC's fundraising activities. This position manages donor records and gift processing, supports fundraising technology platforms, assists with event operations, prepares donor acknowledgements, and provides monthly financial reporting to ensure accurate reconciliation of contributed revenue.

Working closely with the Development and Donor Relations Manager and Finance Team, this role helps maintain efficient fundraising systems and exceptional donor stewardship while supporting NEMPAC's mission of providing accessible, high-quality music and performing arts education.

This position is part-time for between 15-20 hours per week, working a hybrid schedule with at least two days in the office per week.

Donor Database and Record Keeping

• Process charitable contributions including online gifts, checks, cash, recurring donations, and matching gifts.
• Enter and maintain accurate donor records within NEMPAC's donor CRM.
• Maintain constituent contact information, giving history, and communication records.
• Process pledge payments and recurring gifts.
• Ensure timely and accurate gift coding and documentation.
• Support database cleanup and data integrity projects.

Donor Acknowledgements

• Prepare and process donor acknowledgement letters and tax receipts within established timelines and existing procedures.
• Generate donor mailing lists and stewardship reports.
• Assist with donor recognition lists for publications, events, and annual reports.
• Support stewardship mailings and donor communications.
• Monitor recurring donations and notify the Development Manager of payment issues or discrepancies.

Event Operations

• Support and update fundraising technology platforms including donor CRM, ClickBid, online giving platforms, and event registration systems for NEMPAC Soirée, Performathon, and Cornhole fundraisers.
• Execute raffle and auction coordination for NEMPAC Annual Soirée: working with board, staff and volunteers - help gather, ask, and get items.
• Provide support at NEMPAC performing arts center events including Jazz in the Park, Artist Series, and the Holiday Concert, engaging with new audiences.
• Support integration between fundraising software and CRM.
• Assist staff with fundraising technology questions.
• Recommend improvements to fundraising workflows and systems.
• Prepare and submit monthly fundraising revenue reports to bookkeeper.
• Reconcile monthly donation discrepancies between the donor CRM and bookkeeping.
• Prepare reports for the Development Manager as requested.

Qualifications

• Experience working with donor CRM systems preferred.
• Experience using fundraising platforms such as ClickBid or similar event software is preferred.
• Strong Microsoft Excel and Google Workspace skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Commitment to customer service and donor stewardship.
• Passion for nonprofit arts education and community engagement.
• Excellent written and verbal communication skills.
• Branding/Design experience and familiarity with Canva a plus.

Salary

$21 /

About this Organization

NEMPAC MISSION: Rooted in Boston’s North End, our mission is to enrich lives through accessible, exceptional music education and performing arts programs that embrace our vibrant, inclusive, and diverse communities.

NEMPAC VISION: NEMPAC envisions dynamic Boston neighborhoods where music and performing arts fill the city with creativity, spark connections, and inspire us to be our best selves.

NEMPAC VALUES: Community, Creativity, Education, Excellence, Equity

ABOUT the North End Music & Performing Arts Center: North End Music & Performing Arts Center (NEMPAC) is a 501(c)(3) community music school and performing arts center empowering artists of all ages and abilities. In 2001, five North End mothers created NEMPAC to meet a community need for children’s instrument lessons. Twenty years of unwavering community support fueled NEMPAC’s growth from a 501(c)(3) offering piano lessons out of its founders’ homes to a community music school and professional performing arts center operating from over 15 locations throughout the City of Boston.

Today, NEMPAC’s community music school serves over 1,500 students per week through private and group music instruction, on-site arts programming at area schools, as well as in-house education classes. NEMPAC credits the rigor and quality of its educational programming to the distinguished team of 30-plus faculty members who mentor and teach the next generation of artists.

NEMPAC’s performing arts center attracts regional, national, as well as international solo acts and professional music groups to stages in the greater-Boston area. From jazz to opera, NEMPAC’s professional performances cater to all musical tastes and acquaint 7,500 audience members per year to the transformative quality of the arts.

DIVERSITY STATEMENT: NEMPAC believes we are all musicians and performers. We are committed to diversity and inclusion. We aspire to build a diverse staff team and community. We embrace people of all backgrounds and invite them to join us.

ANTI-DISCRIMINATION POLICY: NEMPAC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. NEMPAC does not and shall not discriminate on the basis of race, color, religion, creed, sex, gender, gender expression or identity, pregnancy, age, national origin (ancestry), ethnicity, physical or mental disability, citizenship status, familial status, genetic information, marital status, sexual orientation, criminal record, military status, in any of its programs or operations or any other factor protected by law. These programs and operations include, but are not limited to, hiring and firing of employees and contracted staff, selection of volunteers, faculty, artists, and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, board leadership, students, neighbors, volunteers, contractors, vendors, and friends.

NEMPAC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, NEMPAC will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, contact NEMPAC Facilities and Operations Coordinator at [e-mail] or 857-239-9997

NEMPAC will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

GENERAL NEMPAC CONTACT INFORMATION:

[e-mail] | 857-239-9997

LEARN MORE ABOUT NEMPAC ON SOCIAL MEDIA:

• Facebook: @NEMPACBoston
• Instagram: @NEMPACBoston
• LinkedIn: North End Music & Performing Arts Center (NEMPAC)

Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow 2011).