Assistant Registrar & Receptionist

HireCulture; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K matching

Paid time off

Discounted programming

Facility access

Job summary

North End Music & Performing Arts Center (NEMPAC) seeks a friendly front desk assistant to greet visitors, support student enrollments, and manage ASAP Connected registrations. You will be the first point of contact for families and will sign-in visitors during peak hours at 50 Tileston St.

The role requires reliable scheduling (Mon 2-7:30 PM, Tue 2-7:30 PM, Wed 1-6 PM, Thu 2-6 PM) with bi-weekly Education Team meetings.

Qualifications

• Strong organizational and multitasking skills are required.
• Ability to work in a fast-paced environment with children.
• A positive, friendly personality to welcome and help visitors.
• Experience with students/parents interaction is a plus.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet and assist visitors, students, and parents at front desk and sign-in.
• Answer and direct phone calls; manage inquiries about classes, schedules, events.
• Support student enrollments and accounts in ASAP Connected and Registration CRM.
• Enter and monitor private music instruction invoices in ASAP Connected.
• Update shared calendars with programming and instructor schedules.
• Open/close front of house as scheduled and maintain a welcoming lobby.
• Learn program schedule and policies to answer basic questions.

Skills

Organizational skills

Multitasking

Customer service

Student engagement

Confidentiality

Tools

ASAP Connected

Registration CRM

Job description

North End Music & Performing Arts Center (NEMPAC)

NEMPAC seeks a responsible individual to work in collaboration with our Education Team to serve at the first point of contact for parents, students, and visitors at our headquarters building in the North End. This individual, who will be stationed at our front desk during peak programming hours, will be a warm welcoming face to visitors as well as provide office support to our administrative team that includes regularly working within our student registration software, ASAP Connected. The individual should be comfortable and eager to interact with a diverse group of students, parents, and faculty.

It is important to us that this person is reliable and can commit to a regular weekly schedule to support our peak operating hours which are Mondays from 2 to 7:30 PM, Tuesday’s 2 to 7:30 PM, Wednesday’s 1 PM to 6 PM, and Thursday’s 2 PM to 6 PM. Participation in bi-weekly Education Team meetings will occur on Wednesdays at 1 PM. During December Holiday weeks Dec. 21st to Jan. 4th, and February and April School Vacation weeks these hours are flexible due to no programming.

Key Responsibilities:

• Front Desk Operations & Student Engagement
  • Greet and assist visitors, students, and parents in a professional and friendly manner and ensure all visitors sign-in upon arrival.
  • Answer and direct phone calls, take messages, and handle inquiries regarding classes, schedules, and events.
  • Support student enrollments, lesson plan changes/updates, and accounts for private instruction in ASAP Connected, Registration CRM.
  • Enter and monitor all private music instruction invoices in ASAP Connected for both Semester I and II.
  • Update shared Google Calendars with programming for each program site and instructor teaching schedules.
  • Manage walk-in traffic and provide information on school programs, faculty, and services.
  • Responsible for opening and closing front of house on days scheduled in office.
  • Learn and understand NEMPAC’s program schedule, policies, site locations, and community music school programs in order to answer basic questions at the front desk.
• Office Support & Maintenance
  • Open, collect, and deliver mail to staff and appropriate parties.
  • Daily facility opening and closing Prado Studios and Hull St. (both facilities within 500 ft of headquarters building at 50 Tileston St).
  • Maintain an organized and clean reception area, ensuring lobby space reflects the welcoming atmosphere of NEMPAC.
  • Working with Facilities Manager, order and stock office supplies, ensuring all necessary materials are available.
  • Monitor print supplies and support faculty and staff adherence to in-house printing procedures.

Compensation: $18-$21 an hour based on experience. Benefits include 401K and employer matching, paid time off including vacation, sick, and birthday PTO, discounted programming, free access to NEMPAC facility space.

Qualifications:

• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment at times with children
• A positive, friendly personality to welcome and want to help visitors
• Passion for music and the arts is desirable, but not required
• Previous experience working in a school or customer service environment is ideal
• Ability to maintain confidentiality and handle sensitive information

About this Organization:

NEMPAC MISSION: Rooted in Boston’s North End, our mission is to enrich lives through accessible, exceptional music education and performing arts programs that embrace our vibrant, inclusive, and diverse communities.

NEMPAC VISION: NEMPAC envisions dynamic Boston neighborhoods where music and performing arts fill the city with creativity, spark connections, and inspire us to be our best selves.

ABOUT the North End Music & Performing Arts Center: North End Music & Performing Arts Center (NEMPAC) is a 501(c)(3) community music school and performing arts center empowering artists of all ages and abilities. In 2001, five North End mothers created NEMPAC to meet a community need for children’s instrument lessons. Twenty years of unwavering community support fueled NEMPAC’s growth from a 501(c)(3) offering piano lessons out of its founders’ homes to a community music school and professional performing arts center operating from over 15 locations throughout the City of Boston.

Today, NEMPAC’s community music school serves over 1,500 students per week through private and group music instruction, on-site arts programming at area schools, as well as in-house education classes. NEMPAC credits the rigor and quality of its educational programming to the distinguished team of 30-plus faculty members who mentor and teach the next generation of artists.

NEMPAC’s performing arts center attracts regional, national, as well as international solo acts and professional music groups to stages in the greater-Boston area. From jazz to opera, NEMPAC’s professional performances cater to all musical tastes and acquaint 7,500 audience members per year to the transformative quality of the arts.

NEMPAC VALUES: Community, Creativity, Education, Excellence, Equity

DIVERSITY STATEMENT: NEMPAC believes we are all musicians and performers. We are committed to diversity and inclusion. We aspire to build a diverse staff team and community. We embrace people of all backgrounds and invite them to join us.

ANTI-DISCRIMINATION POLICY: NEMPAC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. NEMPAC does not and shall not discriminate on the basis of race, color, religion, creed, sex, gender, gender expression or identity, pregnancy, age, national origin (ancestry), ethnicity, physical or mental disability, citizenship status, familial status, genetic information, marital status, sexual orientation, criminal record, military status, in any of its programs or operations or any other factor protected by law. These programs and operations include, but are not limited to, hiring and firing of employees and contracted staff, selection of volunteers, faculty, artists, and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, board leadership, students, neighbors, volunteers, contractors, vendors, and friends.

NEMPAC complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, NEMPAC will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, contact NEMPAC Facilities and Operations Coordinator at [e-mail] or 857-239-9997.

NEMPAC will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

GENERAL NEMPAC CONTACT INFORMATION: [e-mail] | 857-239-9997

LEARN MORE ABOUT NEMPAC ON SOCIAL MEDIA

• Facebook: @NEMPACBoston
• Instagram: @NEMPACBoston
• LinkedIn: North End Music & Performing Arts Center (NEMPAC)

Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow 2011).