Clerical - Child Support Office

YoungWilliams; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

You will join YoungWilliams as an Admin/Clerical specialist, handling front-desk duties and intake for child support services. You will interact with customers face-to-face, respond to inquiries, and ensure accurate documentation is recorded in the system.

The role requires discretion, courteous communication, and reliable attendance to support case specialists and supervisors as needed.

Qualifications

• High school diploma or equivalent.
• Office experience preferred.
• Responds to walk-in and telephone inquiries.
• Maintains confidentiality of case information.
• Regular and timely attendance.

Responsibilities

• Greet visitors and maintain appointment logs.
• Respond to inquiries and provide accurate information.
• Assist with intake and provide information for child support services.
• Enter applications for service into automated computer system and assemble new files.
• Conduct interviews with custodial and non-custodial parents.
• Process mail and prepare envelopes for mailing.

Skills

Customer service

Communication

Confidentiality

Attendance

Education

High School Diploma

Tools

Automated computer system

Job description

The Admin/Clerical position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.

• Greets visitors and customers to the office, maintains appointment and visitor logs.
• Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Enters applications for service into automated computer system and assembles new child support files
• Conducts interviews with custodial and non-custodial parents as needed.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Admin/Clerical position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.

Essential Job Requirements

• Greets visitors and customers to the office, maintains appointment and visitor logs.
• Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Enters applications for service into automated computer system and assembles new child support files
• Conducts interviews with custodial and non-custodial parents as needed.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or equivalent years of experience.

Required Experience

Office experience preferred.