Front Desk Receptionist: Welcoming Patients & Admin Support

The Recovery Village; Salem (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan with company 50

Job summary

The Recovery Village Salem is seeking a compassionate receptionist to greet patients, families and visitors, answer calls, manage sign-in logs, and keep the front desk organized and welcoming. You’ll be the first friendly face and a key link between patients and care teams in a busy health care setting.

A high school diploma and at least one year in an office environment are required; strong communication and discreet handling of information are essential.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in a professional office setting.
• Strong communication and interpersonal skills.
• Professional, welcoming, and customer-service-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Comfortable managing multiple priorities in a busy healthcare environment.
• Business-related higher education is preferred, but not required.

Responsibilities

• Welcome patients, visitors, and guests in a warm and professional manner.
• Manage incoming calls, voicemail messages, and communications, ensuring messages reach the appropriate team members.
• Maintain accurate visitor and employee sign-in/sign-out logs and manage visitor badges.
• Help maintain a professional, organized, and welcoming reception and waiting area.
• Maintain awareness of staff locations to help direct visitors and communications efficiently.
• Order and maintain office supplies for departments throughout the facility.
• Maintain filing systems and assist with administrative projects.
• Attend staff meetings as needed and collaborate with team members across departments.
• Protect the confidentiality and privacy of patients and their families.
• Follow company policies, procedures, and applicable standards while supporting other duties as assigned.

Skills

Communication skills

Customer service orientation

Organization

Discretion with confidential info

Multitasking

Business education preferred

Education

High school diploma or equivalent

Business-related higher education (preferred)

Job description

The Recovery Village Salem is seeking a compassionate receptionist to greet patients, families and visitors, answer calls, manage sign-in logs, and keep the front desk organized and welcoming. You’ll be the first friendly face and a key link between patients and care teams in a busy health care setting.

A high school diploma and at least one year in an office environment are required; strong communication and discreet handling of information are essential.