Front Desk Receptionist — Senior Living Concierge

Covenant Living Communities and Services; Grand Rapids (MI); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid group term life and long

PTO & six paid holidays

403(b) with 3% employer match

Fitness center access

Life, AD&D insurance

Tuition assistance and Scholarships

Employee assistance program

Legal services, home/auto insurance, &

Pet Insurance

Job summary

Covenant Living Communities and Services in Grand Rapids, MI is seeking a Receptionist to greet residents, staff and visitors, answer calls, manage sign-in, and support the front desk operations. The ideal candidate will be organized, have a friendly telephone manner, and be comfortable handling emergencies and daily clerical duties.

Knowledge of Microsoft Office and a desire to work with older adults are preferred.

Qualifications

• High school education or equivalent is required.
• One year of secretarial training or clerical experience preferred.
• Strong interpersonal and written/verbal English communication.
• Calm demeanor in emergencies.
• Proficient with office equipment and basic IT.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and direct them to the appropriate individual, ensure sign-in and badge policy compliance
• Ensure reception desk and lobby are kept clean and organized after each shift
• Facilitate transportation requests, coordinate timing of transportation to residents and staff; place courtesy calls to residents
• Assist residents in signing up for programs and activities and collect payment
• Demonstrate how to use office equipment; monitor equipment; report supply needs to Lead Receptionist
• Sell postage stamps to residents and staff; receive packages; sort mail; log packages; inform residents/staff of pickups
• Facilitate maintenance requests and input into system; communicate urgent situations to appropriate staff
• Complete monthly charge sheets per procedure
• Support other departments in clerical duties as assigned
• Support Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash drawer including cash receipts and checks at the desk

Skills

Exceptional communication

Customer service

Telephone etiquette

Organizational skills

English proficiency

Teamwork

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living Communities and Services in Grand Rapids, MI is seeking a Receptionist to greet residents, staff and visitors, answer calls, manage sign-in, and support the front desk operations. The ideal candidate will be organized, have a friendly telephone manner, and be comfortable handling emergencies and daily clerical duties.

Knowledge of Microsoft Office and a desire to work with older adults are preferred.