Front Desk Concierge - Senior Living Community

Covenant Living Communities and Services; Chicago (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

PTO & six paid holidays

403(b) with a 3% employer match

Fitness center use at most facilities

Employee assistance program

Life, AD&D insurance

Tuition assistance and scholarships

Home/auto insurance discount

Job summary

Covenant Living Communities and Services is seeking a Receptionist to welcome residents, staff, and visitors in person or by phone, promoting a positive image. The role covers clerical duties, basic finance handling, and support for transportation coordination.

The ideal candidate is organized, discreet, and proficient with Microsoft Office, with a courteous telephone manner and a genuine interest in working with older adults.

Qualifications

• High school education or equivalent is required.
• One year of secretarial training or clerical experience preferred.
• Highly organized, detail oriented with excellent interpersonal and communication skills in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in emergency situations.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer all telephone calls promptly in a polite, personal, and friendly manner and transfer messages as needed.
• Monitor emergency system, direct staff to emergencies, and call emergency personnel as appropriate.
• Provide information to visitors and ensure proper sign-in and badge protocol.
• Keep reception desk and lobby clean and organized after each shift.
• Coordinate transportation requests and remind residents of trips.
• Assist residents with program sign-ups and payments.
• Demonstrate and support use of office equipment; report supply needs.
• Handle postage, mail, and package logistics for residents and staff.
• Log maintenance requests and communicate urgent issues to the relevant staff.
• Balance cash drawer and manage cash receipts and checks.

Skills

Interpersonal communication

Microsoft Office

Organizational skills

Telephone etiquette

Discretion / confidentiality

Customer service

Calm under pressure

English fluency

Education

High school education or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living Communities and Services is seeking a Receptionist to welcome residents, staff, and visitors in person or by phone, promoting a positive image. The role covers clerical duties, basic finance handling, and support for transportation coordination.

The ideal candidate is organized, discreet, and proficient with Microsoft Office, with a courteous telephone manner and a genuine interest in working with older adults.