Engaging Receptionist & Visitor Services – Senior Living

Covenant Living of Colorado; Grand Rapids (MI); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid group term life and life

Disability insurance

Paid Time Off (PTO) & six paidholidays

403(b) with a 3% employer match

Fitness center access

Life, AD&D

Tuition assistance and scholarships

Employee assistance program

Legal services

Home/auto insurance

Discount purchasing program

Pet Insurance

Job summary

Covenant Living is seeking a Receptionist to greet residents, staff, and visitors in a warm, professional manner and manage front-desk operations in Grand Rapids. The role involves phone handling, information provision, mail and package management, and basic accounting duties.

The ideal candidate will have a high school diploma, clerical experience, strong English communication, and a calm demeanor during emergencies, with proficiency in Microsoft Office and a desire to work with older adults.

Qualifications

• High school diploma or equivalent.
• One year of secretarial training or clerical experience.
• Excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer telephone calls promptly in a polite, personal, and friendly manner.
• Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, complete resident checks as appropriate to specific desk.
• Provide information to all visitors and sign in and wear badges according to policy.
• Keep reception desk and lobby clean and organized after each shift.
• Coordinate and communicate transportation timing to residents and staff; place courtesy calls regarding trips.
• Assist residents in signing up for programs and activities and collect payment.
• Demonstrate use of office equipment and report issues to Lead Receptionist.
• Sell postage stamps to residents and staff; receive and log mail and inform residents of packages to pick up.
• Input maintenance requests into system and communicate urgency to appropriate staff.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments with clerical duties as assigned.
• Support the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balance cash drawer including cash receipts and checks.

Skills

Interpersonal skills

Communication

Telephone etiquette

Calm under pressure

Confidentiality

English proficiency

Organized

Attention to detail

Customer service

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living is seeking a Receptionist to greet residents, staff, and visitors in a warm, professional manner and manage front-desk operations in Grand Rapids. The role involves phone handling, information provision, mail and package management, and basic accounting duties.

The ideal candidate will have a high school diploma, clerical experience, strong English communication, and a calm demeanor during emergencies, with proficiency in Microsoft Office and a desire to work with older adults.