Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade

Warren Henry Automotive Group; Florida; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Jaguar Land Rover South Dade is hiring a full-time Customer Care Specialist for the front desk to greet visitors, answer inquiries, and direct customers. The role requires a friendly, professional demeanor and flexibility to work weekends/holidays as needed.

The incumbent will be the first point of contact and represent the company positively, guiding visitors to the right information and departments while delivering high service standards.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience with high walk-in traffic.
• Intermediate proficiency with Microsoft Office Suite.
• Bilingual in English and Spanish is required.

Responsibilities

• Greet visitors in a cheerful, upbeat manner and direct them to destinations.
• Assist in uploading factory parts invoices.
• Assist in uploading/reviewing dealer tire invoices to DI.
• Operate telephone switchboard, answer calls, screen, forward, and take messages.
• Process vendor invoices for parts and create purchase orders for payment.
• Provide information about the company, departments, and services.
• Maintain lobby/reception area in a clean and organized state.
• Hear and resolve customer complaints and support staff as needed.
• Transmit information or documents to customers via computer, mail, or fax.
• Participate in required training and keep staff availability up to date.

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Overview

Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Assist in uploading factory parts invoices
• Assist in uploading / reviewing dealer tire invoices to DI
• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Process vendor invoices for parts (creating purchase orders ad submitting for payment)
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area
• Complies with company’s policies and procedures
• Other duties as assigned

Qualifications

Education:High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

Bilingual in English and Spanish is required.Incumbentmust maintain a polished, professional appearance.This position requires incumbent to be highly reliable and on time to work as scheduled.

Work Environment:

The work environment is extremely fast paced and energetic.