Bilingual Front Desk & Guest Experience Specialist

Warren Henry Automotive Group; Florida; On-site; USD 32,000 - 44,000; Full time

Job summary

Jaguar Land Rover South Dade is hiring a full-time Customer Care Specialist for the front desk. You will greet visitors, answer questions, direct inquiries, and be the first point of contact, representing the dealership in a friendly, professional manner.

The ideal candidate has at least one year of customer service experience in a high-traffic environment, strong Microsoft Office skills, and bilingual English/Spanish abilities. Weekend and holiday availability is required to support operations.

Qualifications

• Education: High School Graduate or GED required.
• Experience: One year of customer service oriented experience in a high walk-in traffic setting.
• Computer skills: Intermediate level proficiency with Microsoft Office Suite.
• Other requirements: Bilingual in English and Spanish is required; polished appearance and reliable attendance.

Responsibilities

• Greet persons entering the premises in a cheerful upbeat manner and direct them to destinations.
• Assist in uploading factory parts invoices.
• Assist in uploading/reviewing dealer tire invoices to DI.
• Operate telephone switchboard to answer, screen, or forward calls and take messages.
• Process vendor invoices for parts (creating purchase orders and submitting for payment).
• Provide and deliver the highest standards of service to customers and provide assistance as needed.
• Work closely with salesperson to coordinate customer interactions.
• Transmit information or documents to customers via computer, mail, or fax.
• Hear and resolve complaints from customers or the public.

Skills

Bilingual English/Spanish

Customer service focus

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Position Overview

Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Assist in uploading factory parts invoices
• Assist in uploading / reviewing dealer tire invoices to DI
• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Process vendor invoices for parts (creating purchase orders ad submitting for payment)
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area
• Complies with company’s policies and procedures
• Other duties as assigned

Qualifications

Education:High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

Bilingual in English and Spanish is required.Incumbentmust maintain a polished, professional appearance.This position requires incumbent to be highly reliable and on time to work as scheduled.

Work Environment:

The work environment is extremely fast paced and energetic.