Bilingual Front Desk & Customer Care Specialist

Warren Henry Automotive Group; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Jaguar Land Rover West Broward is seeking a Customer Care Specialist for the front desk. You will greet walk-ins, answer inquiries, and direct customers to the right departments while maintaining a positive, professional image.

The role requires bilingual English/Spanish, a high school diploma or GED, and at least one year of customer service experience. Weekend and holiday work may be required, with a fast-paced environment and strong MS Office skills.

Qualifications

• High School diploma or GED required.
• One year of customer service experience.
• Polished appearance and reliable.
• Bilingual in English and Spanish required.

Responsibilities

• Greet visitors warmly and determine purpose of visit.
• Answer and screen phone calls; forward when appropriate.
• Assist with uploading factory and dealer invoices.
• Process and prepare vendor invoices and purchase orders.
• Provide information about company locations and services.
• Maintain a clean, organized lobby and reception area.

Skills

Customer service

Bilingual EN/ES

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Position Overview

Our Jaguar Land Rover West Broward dealership is hiring for a Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Assist in uploading factory parts invoices
• Assist in uploading / reviewing dealer tire invoices to DI
• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Process vendor invoices for parts (creating purchase orders ad submitting for payment)
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area
• Complies with company’s policies and procedures
• Other duties as assigned

Qualifications

Education:High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

Bilingual in English and Spanish is required.Incumbentmust maintain a polished, professional appearance.This position requires incumbent to be highly reliable and on time to work as scheduled.

Work Environment:

The work environment is extremely fast paced and energetic.