Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade

Warren Henry Automotive Group; Miami (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Jaguar Land Rover South Dade is hiring a full-time Customer Care Specialist at the front desk to welcome guests, answer inquiries, and direct visitors to the correct departments. The role requires flexibility to work weekends and holidays as needed.

The ideal candidate has at least one year of customer service experience in a high-traffic setting, proficient Microsoft Office skills, and bilingual English/Spanish. You will maintain a polished appearance and provide friendly, efficient service.

Qualifications

• One year of customer service experience in high walk-in traffic.
• Intermediate proficiency in Microsoft Office Suite.
• Bilingual in English and Spanish.
• Polished, professional appearance and reliable attendance.

Responsabilités

• Greet customers as they enter, identify purpose of visit, and direct them to the correct department.
• Answer and screen phone calls, provide information, and take messages.
• Assist in uploading factory parts invoices.
• Assist in uploading dealer tire invoices to DI.
• Maintain a clean, professional lobby and reception area.
• Transmit information or documents to customers by mail, fax, or email.
• Resolve customer complaints and escalate when needed.
• Coordinate with sales staff and other departments.
• Participate in required training.

Connaissances

Customer service

Phone etiquette

Interpersonal skills

Office software

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

Position Overview

Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Assist in uploading factory parts invoices
• Assist in uploading / reviewing dealer tire invoices to DI
• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Process vendor invoices for parts (creating purchase orders ad submitting for payment)
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area
• Complies with company’s policies and procedures
• Other duties as assigned

Qualifications

Education:High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

Bilingual in English and Spanish is required.Incumbentmust maintain a polished, professional appearance.This position requires incumbent to be highly reliable and on time to work as scheduled.

Work Environment:

The work environment is extremely fast paced and energetic.