Front Desk Receptionist

Artistry Salon & Day Spa; Sporting Hill (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Artistry Salon & Day Spa is seeking a friendly Front Desk Receptionist to ensure a seamless client experience. You will greet clients, manage appointments, and handle transactions using Square POS, while updating client records and maintaining the loyalty program.

You will also support scheduling processes, respond to inquiries, and assist with website updates and coordinating with marketing partners to enhance client relations.

Job description

Front Desk Receptionist at Artistry Salon

Job Description

The Front Desk Receptionist at Artistry Salon ensures that our clients' experience is as smooth and convenient as possible. We are looking for an upbeat, technologically savvy individual who oversees various points of contact between our salon and our clients.

Stationed at our front desk, the Front Desk Receptionist proactively engages with clients, communicating effectively to manage client expectations and ensure that the client experience meets exacting standards. This involves greeting customers upon arrival, answering questions about services via phone, email or in person, and processing transactions.

The Front Desk Receptionist also manages the digital relationships the salon has built with our clients. This includes but is not limited to: maintaining and updating our client database regularly, managing our client loyalty program, supporting our online appointment scheduling process, communicating with our marketing partner, engaging with customer feedback from the web, and making minor edits to the salon website, Artistry-Salon.com.

Furthermore, this role presents an opportunity to improve business processes that refine the customer experience. Artistry welcomes proposals that seek to improve the relationship our salon has with our clients.

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned stylists of their arrival
• Serve as the primary point of contact for appointment scheduling and confirmation
• Manage service library and process transactions through our Square POS
• Answer questions about services and schedule appointments based on availability
• Respond to online feedback in a courteous and professional manner
• Regularly manage and update customer records
• Inform clients about new services and discounts
• Troubleshoot issues clients may encounter in appointment scheduling or payment processing
• Help coordinate communication among salon management and marketing vendor
• Cross-sell services and products when appropriate (e.g. through informative flyers and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy front desk area
• Help with keeping the salon work area clean
• Take out trash when needed
• Do salon laundry when needed

Skills and Qualifications

• Strong customer service skills, including problem-solving and complaint resolution
• Must be adept with computer, POS systems, and web platforms; knowledge of Square POS and Squarespace site hosting platform a plus
• Passion for improving client experience
• Excellent interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Strong writing, grammar, and spelling skills
• Proficiency with Microsoft Office applications including Word and Excel
• Excellent time management and punctuality

Requirements

• High school diploma or equivalent (Required)
• Customer service: 2 years (Required)