Front Desk/Receptionist

Goshen Medical Center; Rosewood (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Goshen Medical Center in Rosewood, NC, is seeking a front desk/medical office assistant to support patient check-in, appointment processing, and billing tasks. You will greet patients, verify insurance details, collect fees, and route communications to the appropriate staff.

Strong computer skills and a professional, friendly manner are essential. The role involves multitasking at the front desk, maintaining accurate patient records, and supporting daily office operations in a busy medical

Qualifications

• Associate degree in office assistant/medical assistant preferred.
• Proficiency in Windows-based programs, spreadsheets, word processing, and scheduling software.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system; verify insurance and demographic information.
• Process office visit charges and patient payments in a timely manner per GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments; review schedule for accuracy and insurance status.
• Set up new patient packets and charts for new requests.
• Maintain computer chart accuracy and update information promptly.
• Maintain cleanliness and organization of front desk and office supply cabinet

Skills

Windows proficiency

Spreadsheets

Word processing

Scheduling software

Patient concerns handling

Multi-tasking

Education

Associate degree in office assistant/medical assistant

Career Readiness Certificate

Tools

Windows

Job description

• Associate degree in office assistant/medical assistant preferred
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
• Ability to address patient concerns/questions in a positive proactive manner
• Ability to handle multiple tasks in a professional, organized, and friendly manner
• Career Readiness Certificate

RESPONSIBILITIES:

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet