Girard Medical Front Office Assistant

Community Health Net; Girard (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Community Health Net in Girard, PA is seeking a Medical Front Office Assistant to manage patient registration, scheduling, and all non-clinical day-to-day operations of the medical practice.

You will greet patients, verify insurance, handle payments, and maintain accurate information in the EHR while delivering compassionate service in a busy office environment.

Qualifications

• High school diploma or equivalent.
• Certified medical office training preferred.
• Customer service and relationship-building focus.
• Knowledge of medical terminology, procedures, and diagnosis.
• Proficient computer skills and software applications.
• Healthcare insurance knowledge preferred.
• Excellent verbal and written communication.
• Strong interpersonal, time-management, and organizational skills.
• Adaptable to changing demands and diverse people.
• Attention to detail and quality work.

Responsibilities

• Greet patients and visitors when they arrive and provide necessary paperwork or information.
• Register/discharge patients and update demographics in the EHR.
• Verify insurance information by phone and on arrival.
• Accept co-pays and process payments for services.
• Place patient forms for scanning into the EHR system.
• Answer multi-line phones to schedule or direct calls.
• Maintain a professional and compassionate demeanor with patients.
• Document messages in the EHR accurately.
• Keep the reception area neat and orderly.
• Cross-train for additional office duties.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Attention to detail

Adaptability

Patient interaction

Education

High school diploma

Medical office training

Tools

EHR software

Microsoft Office

Job description

Summary

Under the direction of the Front Office Supervisor, the Medical Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the medical practice.

Essential Duties and Responsibilities

• Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.


• Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).


• Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.


• Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.


• Place patient forms in the appropriate place for scanning into the EHR system.


• Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.


• Maintain professional and compassionate manner when interacting with patients.


• Ensures that messages taken are accurate and documented in EHR.


• Maintains reception area in a neat and orderly condition.


• Is crossed trained to perform additional office duties.


• Performs other job duties as assigned.

Qualifications/Requirements

• High school graduate or equivalent required.


• Graduate of a certified medical office training course preferred.


• Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.


• Knowledge of medical terminology, procedures, and diagnosis.


• Knowledge of computer and relevant software applications.


• Working knowledge of healthcare insurance preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal, time management, and organizational skills.


• Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.


• Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.