Front Desk/Receptionist

Goshen Medical Center; Beulaville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Goshen Medical Center seeks a friendly front desk associate to support daily office operations. The role includes greeting patients, verifying insurance, collecting fees, and directing inquiries to the appropriate staff.

Proficiency with Windows-based programs and scheduling tools is preferred, with an Associate degree in office/medical assisting being a plus. The position involves multi-tasking at a busy front desk, maintaining accurate records, and ensuring a professional, welcoming

Qualifications

• Associate degree preferred in office assistant or medical assistant.
• Proficient with Windows-based programs, spreadsheets, word processing and scheduling tools.
• Ability to address patient concerns/questions positively and proactively.
• Ability to handle multiple tasks in a professional, organized, and friendly manner.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before provider visit.
• Check patient in and out in computer system; verify insurance and demographics.
• Process office visit charges and patient payments per GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments; review schedule for accuracy and confirm insurance status; ensure forms and records are available.
• Manage new patient requests; set up new patient packets and charts.
• Maintain computer chart accuracy and update information promptly.
• Maintain cleanliness and organization of front desk and the office supply cabinet

Skills

MS Office

Scheduling software

Patient communication

Multitasking

Education

Associate degree in office assistant/medical assistant

Career Readiness Certificate

Job description

• Associate degree in office assistant/medical assistant preferred
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
• Ability to address patient concerns/questions in a positive proactive manner
• Ability to handle multiple tasks in a professional, organized, and friendly manner
• Career Readiness Certificate

RESPONSIBILITIES:

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet