Front Desk/Receptionist

Goshen Medical Center; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Goshen Medical Center is seeking a front desk/medical office assistant to support daily patient flow and administrative tasks. You will greet patients, verify insurance, collect payments, and ensure accurate check-in/out in the computer system.

The role requires strong multitasking, professional communication, and a patient-focused attitude to maintain a smooth clinic operation.

Qualifications

• Associate degree preferred in office or medical assisting.
• Proficient with Windows-based computer programs, spreadsheets, word processing, and scheduling software.
• Ability to address patient concerns in a positive, proactive manner.
• Ability to handle multiple tasks professionally and organized.
• Career Readiness Certificate is preferred.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system; verify insurance and demographic information.
• Process office visit charges and patient payment transactions per GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day’s appointments; review schedule for accuracy and confirm insurance status.
• Set up new patient packets and charts for new requests.
• Maintain computer chart accuracy and update information promptly.
• Maintain front desk and office supply cabinet cleanliness and organization.

Skills

Customer service

Multitasking

Professional communication

Positive attitude

Education

Associate degree in office assistant/medical assistant

Career Readiness Certificate

Tools

Windows-based scheduling software

Job description

Qualifications

• Associate degree in office assistant/medical assistant preferred


• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs


• Ability to address patient concerns/questions in a positive proactive manner


• Ability to handle multiple tasks in a professional, organized, and friendly manner


• Career Readiness Certificate

RESPONSIBILITIES

• Answer phones; take messages and route to appropriate personnel


• Unlock front door and receptionist window at required times


• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider


• Check patient in and out on computer system. This includes verification of insurance and demographic information


• Process office visit charges and patient payment transactions in a timely manner according to GMC policy


• Complete End-Of-Day reports and reconcile patient accounts with Site leader


• Prepare for next day\'s appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available


• Manage new patient requests. Set-up new patient packets and charts


• Maintain computer chart accuracy the information as soon as possible.


• Maintain cleanliness and organization of front desk and the office supply cabinet