Front Desk Receptionist

GAMM LEGAL SERVICES, LLC; Omaha (NE); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with 100% match on first 4% of:

PTO after 6 months

Job summary

GAMM LEGAL SERVICES, LLC in Omaha seeks a Front Desk Receptionist for a busy bankruptcy law firm. You will be the first contact for clients, greet visitors, answer calls, and help keep the front office running smoothly.

The role is full-time, 40 hours per week, in office, Monday through Friday. Candidates should be warm, organized, discreet, and comfortable juggling multiple tasks; bilingual English/Spanish is a plus and may qualify for incentive pay.

Qualifications

• 1+ year of receptionist/front desk or customer service experience; training provided.
• Calm, friendly, professional demeanor on phone and in person.
• Strong organization and attention to detail; ability to juggle multiple tasks.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Greet clients and visitors; answer, route calls, voicemails, and emails.
• Schedule consultations, signing appointments, and 341 meetings; send reminders.
• Collect basic documents (pay stubs, tax returns, bank statements).
• Scan and organize client documents in the case management system.
• Process client payments and maintain payment records.
• Answer routine questions; forward to attorney/paralegal when needed.
• Handle mail; keep lobby and offices tidy; support paralegals/attorneys.

Skills

Reception experience

Strong organization

Attention to detail

Multitasking

Customer service

Bilingual: English/Spanish

Tools

Microsoft Office

Job description

Front Desk Receptionist, Bankruptcy Law Firm

Full-time, 40 hours a week, in office, Monday through Friday

About the role

Our bankruptcy law firm helps individuals and families get a fresh financial start through Chapter 7 and Chapter 13. Many of the people who call in are stressed, and you'll be their first contact with us. Most of our clients are remote and do not physically come in the office.We're looking for someone warm, organized, and discreet who can make them feel welcome and keep the front office running smoothly.

What you'll do

• Greet clients and visitors, and answer and route phone calls, voicemails, and general emails.
• Schedule consultations, signing appointments, and 341 meetings on the attorneys' calendars, and send reminders via our client management system.
• Collect basic information and documents such as pay stubs, tax returns, and bank statements
• Scan, label, and organize client documents in our case management system
• Take client payments, and keep payment records accurate
• Answer routine questions about appointments and what documents to bring. Send legal questions to an attorney or paralegal.
• Handle incoming and outgoing mail and keep the lobby and general office rooms tidy
• Support the paralegals and attorneys with other office tasks as needed

What we're looking for

• We prefer one or more years of receptionist, front desk, or customer service experience. Law office experience is a plus but not required, because we'll train you.
• A calm, friendly, professional manner on the phone and in person, including with upset callers
• Strong organization, attention to detail, and the ability to juggle several tasks at once
• Comfort with Microsoft Office, email, and learning new software
• Bilingual in English and Spanish is a plus with potential incentive pay

Pay and benefits

• $17 to $20 per hour, depending on experience
• A 401(k) with a 100% employer match on the first 4% of pay, vested after 6 months of work.
• PTO available after 6 months of work.