Front Desk/Collection Representative

BONVILLE & HOWARD PC; Fitchburg (MA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Job summary

BONVILLE & HOWARD PC in Massachusetts is seeking a Front Desk / Collection Specialist to be the first point of contact for clients and manage front desk operations, payments, and administrative tasks.

You will greet clients, schedule appointments, handle calls, respond to billing inquiries, post payments, and maintain accurate records while maintaining confidentiality in a fast-paced law firm environment.

Qualifications

• Experience in customer service, collections, front desk, or office administration.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask, maintain confidentiality, and handle financial information.

Responsibilities

• Greet clients and visitors professionally and direct them to the appropriate staff.
• Answer and direct incoming phone calls and respond to general inquiries.
• Schedule appointments and maintain calendars.
• Collect client payments, process transactions, and issue receipts.
• Follow up with clients regarding outstanding balances and payment arrangements.
• Maintain accurate payment records and update client accounts.
• Assist with filing, scanning, data entry, and other administrative duties.
• Maintain client confidentiality and handle sensitive information appropriately.
• Provide general office support to attorneys and legal staff.

Skills

Customer service

Collections

Front desk

Organizational skills

Communication

Bilingual English/Spanish

Tools

Microsoft Office

Basic computer applications

Job description

Benefits:

• 401(k)
• Paid time off
• Bonus based on performance

Job Summary

We are seeking a professional, organized, and customer-service-oriented Front Desk / Collection Specialist to join our law firm. The ideal candidate will serve as the first point of contact for clients, providing a welcoming and professional experience while managing front desk operations, handling payment collections, and providing administrative support.
Responsibilities include greeting clients and visitors, scheduling appointments, answering and directing phone calls, responding to billing inquiries, verifying and posting payments, and ensuring all financial transactions are recorded accurately and promptly. The candidate will also assist with following up on outstanding balances, maintaining accurate payment records, and performing general administrative duties to support the smooth operation of the office.
The ideal candidate will have a friendly and professional demeanor, excellent communication and customer service skills, strong computer proficiency, and the ability to multitask effectively in a fast-paced environment. Attention to detail, reliability, discretion, and the ability to handle confidential client and financial information are essential for this position.

Responsibilities

• Greet clients and visitors professionally and direct them to the appropriate staff.
• Answer and direct incoming phone calls and respond to general inquiries.
• Schedule appointments and maintain calendars.
• Collect client payments, process transactions, and issue receipts.
• Follow up with clients regarding outstanding balances and payment arrangements.
• Maintain accurate payment records and update client accounts.
• Assist with filing, scanning, data entry, and other administrative duties.
• Maintain client confidentiality and handle sensitive information appropriately.
• Provide general office support to attorneys and legal staff.

Qualifications

• Previous experience in customer service, collections, front desk, or office administration preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable handling payments, financial records, and confidential information.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Professional appearance, positive attitude, and strong work ethic.
• Bilingual (English/Spanish) is a plus.