Front Desk Receptionist

BurnettDriskill Attorneys LLC; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

BurnettDriskill Attorneys LLC is seeking a Front Desk Receptionist to handle busy phones, greet clients, and manage incoming mail with professionalism. The role requires 40 hours per week, in-office presence, and strong organizational abilities.

The candidate should have at least 5 years of customer service or general office experience and be adept with a multi-line phone system and MS Office tools. This position emphasizes timely responses and precise file handling.

Qualifications

• At least 5 years in customer service or general office setting.
• Experience with a multi-line phone system.
• Proficiency with MS Office suite (Word, Outlook, PowerPoint, Excel).

Responsibilities

• Answer phones quickly and professionally and route calls to the appropriate person.
• Review and sort mail for the practice and distribute it accordingly.
• Greet clients promptly and professionally as they arrive in the office.
• Maintain and organize files and documents; coordinate printing, copying, faxing as needed.
• Liaise with staff to complete tasks related to client claims and other duties assigned by management.

Skills

Customer service

Multiline phone handling

Office administration

Time management

Communication skills

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

At BurnettDriskill, Attorneys, we strive to be the best to our clients and each other. We are looking for a Front Desk Receptionist to answer our busy phones and direct those calls appropriately, review our rather large intake of mail and route appropriately, greet our clients as they come in promptly and professionally.

These tasks are paramount to a successful firm, and we rely heavily on this person for our work to run smoothly. We are in office, and this is a particular requirement for this position.

Some will review this and feel that they are capable of doing this position easily. It is not nearly as easy as it seems. These three basic tasks are quite complex and require a person who is willing to learn.

Reception

Job Title: Front Desk Receptionist

Experience Requirements:

• At least 5 years in customer service or general office setting
• Experience with a multi-line phone system

Expectations of the Position:

• Full time position – 40 hours per week
• Regular Attendance 5 days per week
• Consistently on time
• Working from 8:00 am to 5:00 pm with one-hour unpaid lunch break in office
• Accurate work production
• Pleasant and cooperative attitude
• Answers phones quickly and professionally
• Provides prompt and courteous responses to client calls and emails
• Sorting and distributing mail for the entire practice with accuracy and efficiency
• Organizing, photocopying, faxing and printing various documents and letters as required
• Liaising with staff to complete any tasks related to client claim processing as needed
• Maintaining files as needed
• Any other duties as assigned by management or partners

Skills / Abilities

• Have a working knowledge of a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, to produce correspondence and documents, maintain presentations, records, spreadsheets and databases.
• Ability to run an efficient process for intake of clients
• Ability to maintain a good working relationship with others
• Excellent organizational skills with the ability to manage multiple tasks and track extensive details
• Ability to complete tasks as assigned in a timely fashion
• Ability to meet deadlines and produce rush projects as assigned
• Ability to handle confidential information sensitively and discreetly
• Excellent written and oral communication skills.
• Ability to answer phones, determine who gets the call and route appropriately with multiple lines at once