Front Desk Receptionist

BurnettDriskill Attorneys; North Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

BurnettDriskill Attorneys is seeking a Front Desk Receptionist to manage busy phone lines, greet clients, and route mail efficiently. This role requires a professional, courteous demeanor and a willingness to learn in a busy law office environment.

The ideal candidate has a minimum of five years in customer service or a general office setting, and experience with a multi-line phone system. The position is full-time, in-office, with standard 8:00 am to 5:00 pm hours and a one-hour lunch break.

Qualifications

• At least 5 years in customer service or general office setting.
• Experience with a multi-line phone system.
• Strong organizational and communication skills.

Responsibilities

• Answer phones quickly and professionally and route calls.
• Greet clients promptly and professionally.
• Sort and distribute mail for the practice with accuracy and efficiency.
• Organize, photocopy, fax, and print documents as required.
• Liaise with staff to complete client claim processing tasks as needed.
• Maintain files and assist with daily office responsibilities.
• Perform other duties as assigned by management or partners.

Skills

Microsoft Word

Outlook

PowerPoint

Excel

Multi-line phone system

Client intake process

Organizational skills

Communication skills

Job description

At BurnettDriskill, Attorneys, we strive to be the best to our clients and each other. We are looking for a Front Desk Receptionist to answer our busy phones and direct those calls appropriately, review our rather large intake of mail and route appropriately, greet our clients as they come in promptly and professionally.

These tasks are paramount to a successful firm, and we rely heavily on this person for our work to run smoothly. We are in office, and this is a particular requirement for this position.

Some will review this and feel that they are capable of doing this position easily. It is not nearly as easy as it seems. These three basic tasks are quite complex and require a person who is willing to learn.

Reception

Job Title: Front Desk Receptionist

Experience Requirements:

At least 5 years in customer service or general office setting

Experience with a multi-line phone system

Expectations of the Position:

• Full time position – 40 hours per week
• Regular Attendance 5 days per week
• Consistently on time
• Working from 8:00 am to 5:00 pm with one-hour unpaid lunch break in office
• Accurate work production
• Pleasant and cooperative attitude
• Answers phones quickly and professionally
• Provides prompt and courteous responses to client calls and emails
• Sorting and distributing mail for the entire practice with accuracy and efficiency
• Organizing, photocopying, faxing and printing various documents and letters as required
• Liaising with staff to complete any tasks related to client claim processing as needed
• Maintaining files as needed
• Any other duties as assigned by management or partners

Skills / Abilities

• Have a working knowledge of a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, to produce correspondence and documents, maintain presentations, records, spreadsheets and databases.
• Ability to run an efficient process for intake of clients
• Ability to maintain a good working relationship with others
• Excellent organizational skills with the ability to manage multiple tasks and track extensive details
• Ability to complete tasks as assigned in a timely fashionAbility to meet deadlines and produce rush projects as assigned
• Ability to handle confidential information sensitively and discreetly
• Excellent written and oral communication skills.
• Ability to answer phones, determine who gets the call and route appropriately with multiple lines at once