Front Desk Receptionist

JCC Association of North America; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

JCC Association of North America is hiring a Front Desk Receptionist for their Shorefront YM-YWHA location in Brooklyn, NY. The role demands a professional who excels in customer service, manages high-volume communications, and maintains meticulous records. Candidates should have strong technical skills, familiarity with POS and Excel, and the ability to manage challenges gracefully. The position offers a competitive salary ranging from $35,000 to $45,000, and experience with diverse populations is a plus.

Qualifications

• Strong technical proficiency to manage complex systems.
• Effective multitasking in a high-volume environment.
• Exceptional customer service skills, especially under pressure.

Responsibilities

• Serve as the first point of contact for clients and visitors.
• Manage front desk communications promptly and accurately.
• Oversee facility scheduling to prevent conflicts and double bookings.

Skills

Technical proficiency

Customer service skills

Multitasking ability

Communication skills

Attention to detail

Cultural competency

Problem-solving ability

Bilingual English and Russian

Tools

POS systems

Microsoft Excel

Job description

Location and Job Title:

Front Desk Receptionist

Shorefront YM-YWHA of Brighton Manhattan Beach
3300 Coney Island Ave
Brooklyn, NY 11235

Principal Responsibilities:

The Front Desk Receptionist serves as the central hub of the Shorefront Y a fast-paced, multi-service community center. This role requires a highly organized, tech-savvy professional who can manage complex systems, multitask efficiently, and deliver exceptional customer service--especially when working with high volumes of clients.

Key Responsibilities:

• Serve as the first point of contact, delivering a professional, welcoming, and solution-oriented experience for all clients, visitors, and staff
• Manage high-volume front desk communications, including phone, email, and in-person inquiries, ensuring timely and accurate responses
• Process program registrations, payments, and documentation using client management and POS systems, ensuring accurate and up-to-date digital and physical recordkeeping in compliance with organizational procedures
• Maintain and manage multiple program-specific client tracking spreadsheets (Excel), ensuring data accuracy and accessibility
• Oversee facility and event space scheduling, maintaining real-time updates to prevent conflicts, double bookings, or program overlaps
• Coordinate and communicate effectively with program supervisors, department heads, and staff to support seamless operations and information flow
• Perform and streamline administrative functions including data entry, document management, internal communications, and maintaining up-to-date public/staff information (bulletin boards, directories, notices)
• Serve as the on-site point person during assigned evening and weekend shifts, supporting building operations, client safety, and coordination with security
• Manage and de-escalate challenging customer interactions with professionalism, patience, and composure

Minimum Qualifications:

• Strong technical proficiency with the ability to quickly learn and manage complex systems, including POS and client management software
• Working knowledge of Microsoft Excel and comfort managing multiple data sets simultaneously
• Proven ability to multitask, prioritize, and remain organized in a high-volume, fast-paced environment
• Exceptional customer service skills with a calm, solutions-oriented approach--even under pressure
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy in handling transactions, scheduling, and records
• Demonstrated problem-solving ability and sound judgment
• Cultural competency and experience working with diverse populations
• Ability to remain composed and professional when interacting with demanding or difficult clients
• Bilingual English and Russian preferred

Salary:

$35,000 - $45,000