Front Desk Receptionist

The New Orleans Jewish Community Center; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

The New Orleans Jewish Community Center in New York is seeking a Front Desk Receptionist who will be the first point of contact for clients, managing communications, registrations, and scheduling. The ideal candidate will demonstrate exceptional customer service skills and technical proficiency with client management systems. Responsibilities include ensuring client satisfaction, handling inquiries, and supporting building operations during the evenings and weekends. A salary range of $35,000 - $45,000 is offered for this role.

Qualifications

• Strong technical proficiency with complex systems.
• Working knowledge of Microsoft Excel.
• Exceptional customer service skills.
• Ability to multitask and prioritize effectively.
• High attention to detail and accuracy.

Responsibilities

• Serve as the first point of contact for clients.
• Manage high-volume front desk communications.
• Process registrations, payments, and documentation.
• Oversee facility and event scheduling.
• Coordinate with staff to support operations.

Skills

Technical proficiency

Customer service

Multitasking

Communication skills

Problem-solving

Cultural competency

Bilingual English and Russian

Tools

POS systems

Client management software

Microsoft Excel

Job description

Front Desk Receptionist

Shorefront YM-YWHA of Brighton Manhattan Beach
3300 Coney Island Ave
Brooklyn, NY 11235

The Front Desk Receptionist serves as the central hub of the Shorefront Y, a fast‑paced, multi‑service community center. This role requires a highly organized, tech‑savvy professional who can manage complex systems, multitask efficiently, and deliver exceptional customer service—especially when working with high volumes of clients.

Key Responsibilities:

• Serve as the first point of contact, delivering a professional, welcoming, and solution‑oriented experience for all clients, visitors, and staff.
• Manage high‑volume front desk communications, including phone, email, and in‑person inquiries, ensuring timely and accurate responses.
• Process program registrations, payments, and documentation using client management and POS systems, ensuring accurate and up‑to‑date digital and physical record‑keeping in compliance with organizational procedures.
• Maintain and manage multiple program‑specific client tracking spreadsheets (Excel), ensuring data accuracy and accessibility.
• Oversee facility and event space scheduling, maintaining real‑time updates to prevent conflicts, double bookings, or program overlaps.
• Coordinate and communicate effectively with program supervisors, department heads, and staff to support seamless operations and information flow.
• Perform and streamline administrative functions including data entry, document management, internal communications, and maintaining up‑to‑date public/staff information (bulletin boards, directories, notices).
• Serve as the on‑site point person during assigned evening and weekend shifts, supporting building operations, client safety, and coordination with security.
• Manage and de‑escalate challenging customer interactions with professionalism, patience, and composure.

Minimum Qualifications:

• Strong technical proficiency with the ability to quickly learn and manage complex systems, including POS and client management software.
• Working knowledge of Microsoft Excel and comfort managing multiple data sets simultaneously.
• Proven ability to multitask, prioritize, and remain organized in a high‑volume, fast‑paced environment.
• Exceptional customer service skills with a calm, solutions‑oriented approach— even under pressure.
• Excellent communication skills, both verbal and written.
• High attention to detail and accuracy in handling transactions, scheduling, and records.
• Demonstrated problem‑solving ability and sound judgment.
• Cultural competency and experience working with diverse populations.
• Ability to remain composed and professional when interacting with demanding or difficult clients.
• Bilingual English and Russian preferred.

Salary:

$35,000 - $45,000