Front Desk Receptionist

Indulgence Aesthetics; Lowell (MA); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Indulgence Aesthetics Wellness & Med Spa seeks a friendly Front Desk Receptionist to greet clients, manage scheduling, educate on services, and process payments. Prior front desk or spa experience is preferred; familiarity with Vagaro or Mindbody is a plus. Part-time hours with compensation discussed at interview.

The role focuses on delivering exceptional customer care, ensuring a serene lobby, and supporting providers to maintain a high-end experience for every guest.

Qualifications

• Excellent communication and multitasking skills.
• Passion for skincare and wellness.
• Experience in front desk, hospitality, or spa settings is preferred (medical spa a plus).
• Familiar with booking software such as Vagaro or Mindbody.

Responsibilities

• Greet and check in clients in a professional, friendly manner.
• Manage phone lines, appointments, emails, and all scheduling.
• Educate clients on services, packages, and spa policies.
• Process payments, forms, and maintain a polished front desk.
• Support providers and keep the spa calm, organized and welcoming.

Skills

Communication

Multitasking

Hospitality

Customer service

Tools

Vagaro

Mindbody

Job description

Front Desk Receptionist at Indulgence Aesthetics Wellness & Med Spa

Job Description

About Us:

Welcome to Indulgence Aesthetics Wellness & Med Spa, where beauty meets science. We're a modern, high-end med spa offering everything from massages and rejuvenating facials to cutting-edge skin treatments and injectables. Our mission? Helping our clients look and feel their absolute best—glow included.

Who You Are

You're the friendly face that lights up a room (and the lobby). You love meeting new people, keeping things organized, and making sure everyone feels welcomed, relaxed, and taken care of from the moment they walk through the door.

What You'll Do

• Greet and check in clients with professionalism and personality
• Manage phone lines, appointments, emails, and all things scheduling
• Educate clients on services, packages, and spa policies
• Process payments, handle forms, and maintain a polished front desk
• Support providers and ensure the spa stays serene and organized
• Be the go-to person for good vibes and great customer care
• And so much more!

We'd Love It If You Have

• Previous front desk, hospitality, or spa experience (medical spa a plus!)
• Excellent communication and multitasking skills
• A passion for skincare, wellness, and making people feel amazing
• Familiarity with booking software (like Vagaro, Mindbody, etc.)
• A professional appearance and positive attitude—always!

Hours are part time and compensation is discussed during the interview process!