Front Desk Receptionist

Crystal Beauty; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Commission opportunities

Hourly wage

Job summary

Crystal Beauty in New York is seeking a friendly Front Desk Receptionist to join our beauty and aesthetics team. You will be the first point of contact, greet clients, answer inquiries, and support bookings in a fast-paced environment.

The role emphasizes proactive communication with clients in person, over the phone, and via text. You will discuss services and promotions and strive to convert inquiries into booked appointments while maintaining a welcoming reception area.

Qualifications

• Excellent customer service and communication skills.
• Friendly, energetic, professional demeanor.
• Confident phone and text communication.
• Strong organizational and multitasking abilities.
• Sales-oriented with ability to convert inquiries into bookings.
• Proactive and able to learn quickly in a fast-paced environment.

Responsibilities

• Greet clients warmly and create a welcoming experience from arrival to departure.
• Answer phone calls, text messages, and client inquiries promptly.
• Schedule, reschedule, and manage client appointments.
• Follow up with clients to confirm visits 24–48 hours prior.
• Promote services, pricing, packages, and current promotions.
• Assist with sales of services and upsell opportunities.
• Maintain a clean, organized reception area.
• Coordinate with influencers or content creators as needed.

Skills

Customer service

Communication

Phone communication

Organizational skills

Multitasking

Sales aptitude

Tools

Scheduling systems

CRM software

Social media tools

Job description

Front Desk Receptionist

Job Description

We are looking for a friendly, energetic, professional, and highly motivated Front Desk Receptionist to join our beauty and aesthetics team.

This is a client-focused position for someone who enjoys communicating with people, providing excellent customer service, and helping grow the business. We are looking for someone who is proactive, organized, quick to learn, responsible, and able to work efficiently in a fast-paced environment.

The ideal candidate should be confident communicating with clients in person, over the phone, and through text messages, comfortable discussing our services, packages, and promotions, and motivated to turn inquiries into booked appointments.

Responsibilities

• Greet clients warmly and create a welcoming and professional experience from arrival to departure
• Answer incoming phone calls, text messages, and client inquiries promptly and professionally
• Schedule, reschedule, and manage client appointments
• Contact clients 24–48 hours before appointments to confirm their visits
• Follow up with potential clients who have contacted us about services but have not yet booked
• Follow up with existing and previous clients and encourage rebooking when appropriate
• Provide general information about our services, treatments, pricing, packages, and current promotions
• Help convert phone, text, and online inquiries into booked appointments
• Assist clients with selecting appropriate services and packages based on the information and guidelines provided by our team
• Assist with sales of services and packages and identify appropriate opportunities to introduce clients to available promotions
• Build and maintain strong relationships with clients and provide excellent customer service
• Assist with client retention and efforts to attract new clients
• Offer clients water, coffee, or tea and maintain a clean, organized, and welcoming reception area
• Communicate professionally with influencers, bloggers, and content creators regarding potential collaborations
• Help coordinate influencer visits, collaborations, and promotional opportunities
• Assist with taking photos and short videos for Reels, social media posts, and promotional content when needed
• Complete assigned tasks accurately and in a timely manner
• Take initiative and assist with additional front desk, client service, and business-related tasks as needed

Qualifications

• Excellent customer service and communication skills
• Friendly, outgoing, energetic, and professional personality
• Confident and professional phone communication skills
• Strong organizational and multitasking abilities
• Able to work efficiently in a fast-paced environment
• Able to remain calm, professional, and solution-oriented under pressure
• Highly responsible, reliable, punctual, and detail-oriented
• Able to follow instructions accurately and complete assigned tasks on time
• Proactive and able to take initiative without constant supervision
• Strong work ethic and willingness to learn
• Comfortable discussing services, packages, promotions, and pricing with clients
• Sales-oriented mindset with the ability to help convert inquiries into appointments
• Comfortable using computers, scheduling systems, text messaging, and social media
• Flexible and willing to assist with different responsibilities as business needs arise
• Previous experience in a beauty salon, medical spa, aesthetics practice, front desk, customer service, or sales is preferred
• Interest in the beauty and aesthetics industry is a plus

Compensation

$18–$20 per hour, plus commission opportunities on qualifying sales.

About the Role

We are looking for someone who wants to become an important part of our client experience and our team. This position goes beyond simply answering phones and greeting clients. The right candidate will actively communicate with clients, follow up on inquiries, support bookings and sales, build strong client relationships, complete assigned responsibilities efficiently, and contribute to the continued growth of our business.