Front Desk Client Experience & Sales Coordinator for a MedSpa

GLAMIFY MEDSPA LLC; Aldie (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Bonus based on performance

Competitive salary

Training & development

Vision insurance

Wellness resources

Job summary

Glamify MedSpa in Aldie, VA seeks a polished Front Desk Client Experience & Sales Coordinator to deliver luxury-level service and drive bookings, memberships, and product sales. You’ll greet guests, handle inquiries, manage scheduling, and educate clients on treatments while collaborating with clinicians and management.

The role emphasizes ownership, organization, and a proactive attitude to convert inquiries into loyal clients, with a fast-paced environment and opportunities in marketing

Qualifications

• 2+ years of front desk, customer service, hospitality, or sales experience preferred.
• Experience in medical spa, luxury spa, aesthetic practice, dermatology, or wellness environment strongly preferred.
• Experience with scheduling, CRM, EMR, or POS systems required.

Responsibilities

• Create an exceptional, welcoming, and luxury-level client experience for every guest.
• Warmly greet clients and ensure a professional and positive experience from arrival through checkout.
• Manage incoming calls, texts, emails, online inquiries, and appointment requests promptly and professionally.
• Schedule, confirm, reschedule, and follow up on appointments while optimizing provider schedules and clinic resources.
• Educate clients on Glamify services, treatments, packages, memberships, promotions, and skincare products.
• Convert inquiries and consultations into booked appointments, treatment packages, memberships, and repeat clients.
• Recommend and upsell services, packages, memberships, and products based on client needs.
• Perform additional administrative tasks to support smooth front desk operations.

Skills

Exceptional communication

Sales mindset

Customer-service

Organization

Multitasking

Ownership

Independence

Team collaboration

Professional demeanor

People skills

Education

2+ years front desk/customer service/sales

Bachelor’s degree or comparable experience

Tools

Boulevard

Vagaro

Mindbody

Job description

Benefits:

• Employee discounts
• Health insurance
• Bonus based on performance
• Competitive salary
• Training & development
• Vision insurance
• Wellness resources

About the Role

Glamify MedSpa is seeking a polished, energetic, and sales-oriented Front Desk Client Experience & Sales Coordinator to join our growing team in Aldie, VA.

As the first and last point of contact for our clients, you will play a critical role in delivering an exceptional, luxury-level experience from the moment a client contacts Glamify through their visit, checkout, and follow-up.

This position is ideal for someone who loves working with people, has a passion for aesthetics and wellness, is highly organized, and enjoys turning inquiries and consultations into appointments, treatment packages, memberships, and loyal long-term clients.

We are looking for someone who takes ownership, thrives in a fast-paced environment, and understands that every client interaction is an opportunity to create an unforgettable experience.

Key Responsibilities

• Create an exceptional, welcoming, and luxury-level client experience for every guest.
• Warmly greet clients and ensure a professional and positive experience from arrival through checkout.
• Manage incoming phone calls, texts, emails, online inquiries, and appointment requests promptly and professionally.
• Schedule, confirm, reschedule, and follow up on appointments while optimizing provider schedules and clinic resources.
• Educate clients on Glamify services, treatments, packages, memberships, promotions, and skincare products.
• Convert inquiries and consultations into booked appointments, treatment packages, memberships, and repeat clients.
• Recommend and upsell appropriate services, packages, memberships, and retail skincare products based on client needs.
• Conduct follow-up outreach with leads, new clients, and existing clients to improve appointment conversion, retention, and rebooking.
• Support client loyalty and retention initiatives, promotions, special events, and membership programs.
• Collect and accurately maintain client information, medical history forms, consent documents, and other required records.
• Explain necessary forms and assist clients with completing documentation when needed.
• Process payments accurately and provide receipts or invoices as required.
• Maintain confidentiality of client information and follow all applicable privacy and office policies.
• Coordinate closely with providers, clinical staff, and management to maintain smooth client flow and an exceptional client experience.
• Maintain a clean, organized, professional, and visually appealing reception area, waiting room, and retail display area.
• Monitor office and administrative supplies and communicate inventory needs to management.
• Stay knowledgeable about current services, treatments, pricing, promotions, packages, memberships, and products.
• Assist with marketing initiatives, client testimonials, promotional campaigns, social media, and local events when needed.
• Help request and encourage client reviews and testimonials following positive client experiences.
• Assist management with implementing front-desk procedures, operational standards, and client-experience initiatives.
• Perform additional administrative and operational duties as assigned.

Skills & Qualifications

• Exceptional verbal and written communication skills.
• Warm, polished, professional, and confident demeanor.
• Strong customer-service and relationship-building skills.
• Strong sales mindset with the ability to confidently recommend services, packages, memberships, and products.
• Proven ability to meet or exceed sales, booking, or client-conversion goals preferred.
• Highly organized with exceptional attention to detail.
• Ability to multitask and remain composed in a busy, fast-paced environment.
• Strong sense of ownership, accountability, and urgency.
• Self-motivated and able to work independently with minimal supervision.
• Positive, solution-oriented attitude and strong team-player mentality.
• Comfortable working collaboratively with clinical providers, management, and remote team members.
• Reliable, punctual, professional, and dependable.
• Passion for aesthetics, skincare, beauty, wellness, and the med spa industry.
• Social media or marketing experience is a plus.

Education & Experience

• 2+ years of front desk, customer service, hospitality, or sales experience preferred.
• Experience in a medical spa, luxury spa, aesthetic practice, dermatology, plastic surgery, salon, or wellness environment strongly preferred.
• Previous experience selling services, memberships, packages, or retail products is highly desirable.
• Experience with scheduling, CRM, EMR, or POS systems required.
• Boulevard experience is a strong plus.
• Experience with platforms such as Boulevard, Vagaro, Mindbody, or similar systems is helpful.
• Bachelor’s degree or comparable professional/industry experience preferred.

What We're Looking For

The ideal candidate is more than a receptionist. You are a client-experience ambassador and sales professional who understands how to make clients feel welcomed, valued, and confident in choosing Glamify.

You should enjoy building relationships, following up with prospective clients, helping clients choose the right treatments, and contributing directly to the growth of the practice.

If you are passionate about aesthetics, enjoy sales and customer service, and want to grow with a luxury med spa, we would love to meet you.

About Glamify MedSpa

Glamify MedSpa, Wellness & Aesthetics is a premier aesthetic and wellness destination in Aldie, VA, dedicated to helping clients look and feel their absolute best through advanced treatments, personalized care, and exceptional client service.

Our clients choose Glamify for our welcoming luxury environment, knowledgeable providers, advanced technology, and results-driven approach to beauty and wellness.

We are building a supportive, professional, growth-oriented team that is passionate about raising the standard of client experience in the aesthetics industry.