Front Desk Associate - Deluxe Medspa

Annie Aesthetic; Los Angeles (CA); On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Benefits

Job summary

Deluxe Med Spa in Los Angeles, CA is seeking a personable Front Desk Assistant to ensure a seamless client experience and drive growth through service recommendations and product promotions.

The role requires strong customer service, organization, and an interest in medical aesthetics, with Mandarin fluency. Opportunity to advance into a Sales Consultant role based on performance, in a fast-paced, supportive team.

Qualifications

• Experience in a customer-facing role is preferred.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable, punctual, proactive with strong problem-solving skills.
• Proficiency with scheduling software, email, and mobile devices.
• Fluency in Mandarin is required.

Responsibilities

• Greet and welcome clients in a professional and friendly manner.
• Handle check-ins/outs, schedule follow-ups, and manage payments accurately.
• Respond to inquiries about treatments and products.
• Escalate major issues to management as needed.
• Maintain accurate patient records and complete paperwork.
• Answer calls, respond to emails, and manage patient flow efficiently.
• Assist with data entry and other admin tasks.
• Perform opening and closing duties for the MedSpa, and keep lounge areas welcoming.

Skills

Customer-facing

Medical aesthetics knowledge

Exceptional customer service

Multitasking

Punctual

Tech-savvy

Mandarin fluency

Tools

SalonIris

Zenoti

Job description

About us

As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported. Our passionate team of professionals is dedicated to delivering natural, refined outcomes while upholding the highest standards of education, ethics, and integrity. We believe in collaboration, transparency, and respect-values that shape not only our culture, but every client experience.

Position Overview:

We are seeking a personable and highly organized Front Desk Assistant to join our team. The ideal candidate will have excellent customer service skills, an interest/background in Medical Aesthetics, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services. This role has the opportunity to advance into a Sales Consultant role based on strong performance.

Responsibilities

Client Interaction:

• Greet and welcome clients in a professional and friendly manner.
• Handle check-ins/outs, schedule follow-up appointments, and manage payment transactions accurately.
• Respond to inquiries about treatments and products.
• Address minor client concerns with professionalism and **escalate** major issues to management as needed.

Administrative Duties:

• Maintain accurate patient records and ensure all necessary paperwork is completed.
• Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.
• Assist with data entry and other administrative tasks as needed.
• Facility Maintenance:
• Perform opening and closing duties, as required, for the MedSpa.
• Ensure lounge areas are tidy and welcoming for clients.

Qualifications

• Experience (preferred) in a customer-facing role
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.
• Fluency in Mandarin is required

**Experience with SalonIris or Zenoti software is a plus.

Location

Los Angeles, CA

Compensation

$18-23 / hr DOE + Benefits