Front Desk Receptionist

Arcadia Counseling; Lehi (UT); On-site; USD 31,000 - 42,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Dependent health insurance coverage

Flexible schedule

Flextime

Gym membership

Health insurance

Opportunities for advancement

Paid time off

Retirement plan

Vision insurance

Job summary

Arcadia Counseling in Lehi, UT is seeking a part-time or full-time receptionist to support therapists and clients with friendly, professional front-desk service.

You will answer calls, respond to emails/texts, onboard new clients, verify insurance benefits, manage calendars, and keep the office organized and welcoming.

Strong communication, multitasking, and a proactive attitude are essential as you handle emergencies and maintain high standards of care and client experience.

Qualifications

• Experience as a receptionist or similar front-desk role.
• Strong communication and customer service skills.
• Reliable, friendly, and professional demeanor.

Responsibilities

• Greet and welcome clients and therapists at the office.
• Answer phones, respond to emails and texts, and communicate promptly.
• Manage calendars, schedule clients, onboard new customers, verify insurance benefits.
• Provide accurate information in person or via phone/text.
• Update client information in the company platform.
• Keep the reception area tidy and well-supplied.

Skills

Receptionist

Customer service

Computer skills

Verbal communication

Multitasking

Organization

Tools

Calendar software

Insurance platforms

CRM

Job description

Arcadia Counseling in Lehi is seeking a part-time or full-time receptionist. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing.

To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.

Responsibilities

• Greet and welcome therapists and clients as soon as they arrive at the office
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
• Provide basic and accurate information in-person and via phone/text
• Update and maintain accurate client information in our company platform
• Ensure the reception area is tidy and presentable, with all necessary supplies

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Bonus Skills

• Experience in the Mental Health Industry
• Experience with SimplePractice
• Experience with Insurance Billing
• Experience with Credentialing

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Flextime
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance