Front Desk Receptionist/Scheduler

New Horizon Therapy; Phoenix (AZ); On-site; USD 21,000 - 29,000; Part time

Job summary

New Horizon Therapy is seeking a friendly Front Desk Representative to join our team in Phoenix. You will be the first contact for clients, handling receptionist and clerical duties to create a positive impression and support scheduling, intake, and billing processes.

Responsibilities include answering calls, scheduling, managing client records, basic billing tasks, and coordinating referrals. The role emphasizes patient experience and teamwork with our occupational and speech therapy staff,

Qualifications

• Front desk experience and scheduling
• Friendly, customer-focused communication
• Ability to assist with billing when needed

Responsibilities

• Answer phones, check messages, and return calls
• Schedule appointments and manage calendar
• Take photos of new clients and create patient files
• Scan/upload patient records and manage intake emails
• Send intake forms and follow-ups for Intake Q
• Coordinate referrals and appointment scheduling
• Process payments and post to charts
• Verify insurance for Ahcccs plans when needed
• Follow up on no-shows and cancellations
• Fax to providers and agencies as required
• Communicate with therapists and families when therapists are out
• Prepare supply lists and keep reception area organized
• Perform other general office duties as needed

Skills

Scheduling

Front desk experience

Customer service

Job description

New Horizon Therapy is looking for someone who has some experience with scheduling and front desk work 3 days a week (M-W 8:45-6). New Horizon Therapy does both Occupational Therapy and Speech Therapy with pediatrics.

www.newhorizontherapyaz.com

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. You will be the first contact with the clients, and are responsible for making a good impression and improving the company reputation.

As the front-line-employee, your role will be extremely important for improving client experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office. Some duties include answering client questions, offering client support, guiding and advising clients, keeping the front office clean and representative, following the agendas and scripts and helping with billing as needed.

Front Desk/Receptionist/Scheduling Duties and Responsibilities

• Answering phones (checking messages and returning missed calls)
• Scheduling
• Taking pictures of new client
• Scanning-uploading patient records
• Checking/ following up on INFO email
• Sending out intakes on Intake Q
• Following up on Intakes and Intake Q that have not been completed
• Managing referrals and getting them scheduled
• Creating patient files
• Taking payments and posting to the appropriate chart
• Checks insurance on Intake Q clients (Ahcccs plans only)
• Calling non-confirmed therapy and evaluation appointments
• Following up on no-show and/or canceled appointments
• Faxing medical providers (copy of evals) and other agencies when appropriate
• Communicating with both therapists and families when therapist is out of the office
• Getting supply list ready at the end of the monthMaintaining the reception area organized and clean
• Other general office duties as needed