Front Desk Receptionist

Open Arms Link; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Open Arms Link in the United States is seeking a Receptionist to provide front-desk support, handle calls, scheduling, and visitor welcome services, while maintaining a professional environment aligned with the agency's care mission.

The role emphasizes accurate messaging, organization, confidentiality, and collaborative work with caregivers and staff to ensure smooth daily operations.

Qualifications

• 1 year receptionist/administrative experience preferred.
• Proficient in MS Office (Outlook, Excel).
• Strong keyboarding and data entry skills.
• Experience using Microsoft Teams for meetings.
• Excellent organizational and communication skills.

Responsibilities

• Answer and route incoming calls professionally.
• Take accurate messages and relay to staff.
• Schedule and confirm appointments for clients and staff.
• Greet visitors and assist on arrival.
• Take meeting notes and distribute summaries.
• Maintain confidentiality of sensitive information.

Skills

Communication

Organization

Time management

Keyboarding

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job Summary - Receptionist

The Receptionist serves as the first point of contact for the caregiving agency and plays a vital role in supporting daily administrative operations. This position is responsible for providing professional, courteous, and efficient front-office support to clients, caregivers, staff, and visitors. The Receptionist helps ensure smooth communication, accurate scheduling, and organized administrative meetings while maintaining a welcoming and supportive environment aligned with the agency's mission of quality care.

Key Responsibilities Include:

• Answering and directing incoming phone calls in a professional and timely manner
• Taking accurate messages and relaying information to appropriate staff
• Scheduling and confirming appointments for clients, caregivers, and administrative staff
• Greeting visitors and assisting them upon arrival
• Taking detailed meeting notes during administrative meetings and distributing summaries as needed
• Maintaining confidentiality and professionalism when handling sensitive information

Qualifications:

• One (1) year of receptionist or administrative experience preferred, but not required
• Working knowledge of Microsoft Office applications, including Outlook and Excel
• Proficiency in keyboarding and basic data entry
• Experience using Microsoft Teams for communication and meetings
• Strong organizational, communication, and time-management skills