Front Desk Receptionist

Shelby American, Inc.; Janesville (WI); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking enthusiastic Front Desk Receptionists to join their vibrant team in Janesville. This role is pivotal in creating a welcoming environment for patients, managing appointments, and ensuring smooth operations at the front desk. Candidates should possess excellent customer service skills and a passion for patient care. With flexible working hours and opportunities for internal growth, this position offers a chance to make a meaningful impact in the community. Join a company dedicated to quality and compassion, where your contributions will be valued and rewarded.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

On-demand Pay

Qualifications

• Excellent customer service and communication skills are essential.
• Basic computer knowledge and experience with dental software preferred.

Responsibilities

• Greet and check in patients, manage appointments and records.
• Verify insurance and ensure compliance with HIPAA regulations.

Skills

Customer Service Skills

Verbal Communication Skills

Basic Computer Knowledge

Organizational Skills

Interpersonal Skills

Listening Skills

Dental Management Software

Ability to Work in Fast-Paced Environment

Education

High School Diploma or Equivalent

Tools

Dental Management Software

Job description

Description

Our Janesville office is looking for either part-time or full-time Front Desk Receptionist(s) to join their team!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities:

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and able to follow them
• Have patience and the ability to be sensitive to patient emotions
• Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews, and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards, and maintain confidentiality
• Other tasks as assigned

Qualifications/Skill Sets

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak, and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software is preferred
• Ability to work in a fast-paced, patient-focused environment
• Organizational skills and detail-oriented
• Interpersonal and listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required
• Training provided

Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On-demand Pay: Receive a portion of your check before payday!
• Part-Time Employees: Flex time, 401K, financial advisors, and on-demand pay!

Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:30 PM and every other Sat, 8:30 AM - 4:00 PM

Full-time employment:

• 4+ days a week, 30-40 hours per week
• Available to work Saturdays, when needed
• Full shifts (8-10 hours)

Part-time employment:

• 2+ days a week, 29 hours or less per week
• Available to work Saturdays, when needed
• Flexible shifts (4-10 hours)