Clinic Receptionist - Float 0.9 FTE

Prairie Ridge Health; Columbus (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Wisconsin is seeking a Clinic Receptionist to be the first point of contact for patients. This role involves managing patient registration, ensuring customer service excellence, and handling clerical duties in a fast-paced environment. Candidates must have strong communication skills and a high school diploma, with prior experience in healthcare preferred.

Qualifications

• Must demonstrate professionalism and exceptional customer service skills.
• Proficiency in computer software required.
• Previous experience in a customer service oriented position.

Responsibilities

• Obtain and record patient registration information accurately.
• Schedule patients for clinic appointments and hospital procedures.
• Verify insurance eligibility and collect deposits.

Skills

Customer Service

Communication Skills

Medical Terminology

Microsoft Office

Education

High school diploma or equivalent

Job description

PRH is looking for ateam member to join our Prairie Ridge Health Clinic in the role of Clinic Receptionist. Thepositionis 0.9 FTE (36 hours per week) Monday-Friday, days.This position will be responsible for obtaining and recording accurate and complete information upon patient registration...

Job Description:

The Clinic Receptionist is the first point of contact and is expected to demonstrate a high level of customer service while working with patients, physicians, office staff, and clinicians to obtain complete demographic information and procedure information to accurately register and schedule patients for clinic appointments and hospital procedures. The Clinic Receptionist is responsible for obtaining and recording accurate and complete information upon patient registration. The Clinic Receptionist effectively communicates scheduling information to internal and external customers, while maintaining a focus on customer service and patient confidentiality. Other responsibilities include verifying insurance eligibility, collecting deposit requirements, preparing and distributing daily reports and other clerical duties. Position will also complete other special projects and tasks as assigned by the Manager or Director of Clinic Operations.

Education Requirements:

• High school diploma or equivalent required.
• Requires proficiency in the use of computer software.
• Excellent verbal and written communication skills required in order to communicate effectively with patients, physicians, medical office staff, visitors and other employees.
• Previous knowledge of health insurance products and benefits preferred.
• Must demonstrate professionalism, assertiveness in requesting payments and exceptional customer service skills.
• Good spelling and knowledge of basic medical terminology is required.
• Must demonstrate the ability to work independently in a fast paced environment with constant interruptions.
• Must have previous experience in a customer service oriented position.
• Must be flexible in work hours and able to travel to other sites as needed.
• Six months hospital experience in the areas of scheduling experience in a health care setting preferred.

Shift: Monday-Friday Days. Some travel to other clinic sites as needed.

FTE: 0.9 (36 hours per week)