Clinic Receptionist Oelwein Urgent Care Full Time Days

Trinity Health; Oelwein (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Northeast Iowa is seeking a full-time receptionist to support patient intake and administrative functions. The role includes greeting patients, scheduling appointments, and handling payment collections while ensuring excellent customer service. Successful candidates will have a High School Diploma and ideally possess some experience in a medical clinic setting, contributing to compassionate, person-centered care.

Benefits

Personalized health insurance plans effective on start date

Retirement plan with company match

Paid time off

Employee Assistance Program (EAP) & wellness programs

Qualifications

• High School Diploma required.
• Ability to read, write, and understand English.
• One year experience in a medical clinic preferred.

Responsibilities

• Greet patients and visitors.
• Interview patients to verify information and enter data.
• Conduct insurance verifications and collect payments.

Skills

Customer Service

Data Entry

Communication

Education

High School Diploma

Completion of a Medical Secretary program

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Acts as a receptionist, greeting patients and visitors. Interviews and registers new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities, including co-pays, ROAs, self-pay, high-risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with colleagues and/or consumers. Conducts insurance verification utilizing real-time eligibility. Acts as a collaborating member of the Medical Group. Adheres to MercyOne's performance expectations and performs all defined services and other duties in line with the mission, vision, values, and culture of MercyOne.

What you will do:

• Greet patients and visitors
• Interview patients to verify information and enter data into the computer system
• Conduct insurance verifications, scan insurance cards, and update the computer system
• Schedule appointments for patients
• Collect payments such as co-pays and balances due
• Update database consistently

Hours/Schedule:

• 80 hours biweekly (1.0 FTE)

Minimum Qualifications:

• High School Diploma required
• Ability to read, write, and understand English, and communicate effectively with patients and colleagues
• One (1) year experience in a medical clinic setting preferred
• Completion of a Medical Secretary program preferred

Position Highlights and Benefits:

• Personalized health insurance plans effective on start date
• Retirement plan with company match
• Paid time off
• Employee Assistance Program (EAP) & wellness programs

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert healthcare to eight counties. It offers personalized care close to home in the Cedar Valley, with 491 licensed beds across three medical centers, each providing 24-hour emergency care. These include:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and accredited chest pain center
• MercyOne Cedar Falls Medical Center, a Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, a Community Level IV Trauma Designation

With over 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa comprises more than 30 clinics throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette, and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We embrace our differences to grow stronger together and deliver compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.