Front Office Manager

Paradigm Oral Health; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established organization in healthcare is seeking a Front Office Manager to oversee administrative functions and enhance patient experience at their Madison location. This role includes managing office staff, coordinating training, and ensuring a professional environment. Ideal candidates will have strong clerical experience, excellent communication skills, and a background in the medical or dental field.

Benefits

Medical coverage

Dental coverage

Vision coverage

Employee Assistance Program (EAP)

401(k) Plan with Company Match

Paid Vacation

Paid Holidays

Short Term and Long Term Disability Plans

Qualifications

• Two years of administrative and clerical experience required.
• Medical or dental experience required.

Responsibilities

• Oversees daily work activities of front office and patient flow.
• Responsible for hiring and training new team members.
• Maintains office equipment and inventory.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Problem-solving

Education

High school diploma or equivalent

College education preferred

Tools

Microsoft Office Suite

Job description

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The Front Office Manager oversees the general administrative functions and activities of the front office and partners with the clinical team to ensure best possible patient experience.

• Oversees the daily work activities of the front office and patient flow.
• Responsible for hiring, onboarding, and coordinating training schedule for new front office team members.
• Assists with discipline of team members in accordance with company policy.
• Provides annual reviews for front office team members.
• Creates front office team member schedules.
• Maintains office equipment including cleaning, maintenance, and repairs.
• Provides clerical support when needed to assist front office team.
• Maintains proper inventory of office supplies.
• Maintains the highest standard of professionalism and customer service.
• Performs other related duties as assigned.

Role and Responsibilities

The Front Office Manager oversees the general administrative functions and activities of the front office and partners with the clinical team to ensure best possible patient experience.

• Oversees the daily work activities of the front office and patient flow.
• Responsible for hiring, onboarding, and coordinating training schedule for new front office team members.
• Assists with discipline of team members in accordance with company policy.
• Provides annual reviews for front office team members.
• Creates front office team member schedules.
• Maintains office equipment including cleaning, maintenance, and repairs.
• Provides clerical support when needed to assist front office team.
• Maintains proper inventory of office supplies.
• Maintains the highest standard of professionalism and customer service.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• College education preferred.
• Two years of administrative and clerical experience required.
• Medical or dental experience required.

Skills and Abilities

• Basic office skills such as typing and filing.
• Proficient with Microsoft Office Suite or related software.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to quickly find solutions that enhance the patient experience.
• Ability to work cross functionally with other team members.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Short Term andLong Term Disability Plan

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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