Front Desk Receptionist

Houston Career Institute; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Career Institute is seeking a Front Desk Receptionist to join our Administrative team. You will be the first point of contact for students, faculty, staff, and visitors, ensuring a welcoming and professional reception and handling routine administrative tasks.

Responsibilities include answering calls, managing mail and deliveries, data entry in SIS, processing student payments, and assisting with various duties across departments to support campus operations.

Qualifications

• High school diploma or equivalent; office admin certification desirable.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic office software.

Responsibilities

• Greet and welcome guests, signaling arrival to the appropriate staff.
• Answer and direct multi-line calls; take messages as needed.
• Maintain a clean, organized reception area with supplies and information.
• Sort and distribute mail and packages; handle outgoing items.
• Assist with administrative tasks across departments as required.
• Monitor visitor check-in/out and issue badges for security.
• Enter data into school information systems and audit data.
• Process credit card payments from students and post receipts.

Skills

MS Office

Communication

Organizational

Multitasking

Attention to detail

Professional appearance

Education

High school diploma

Office certification

Tools

None

Job description

Job Title

Front Desk Receptionist

Department

Administrative

Reports To

Campus Director

FLSA STATUS

Non-Exempt

Position Summary

The Front Desk Receptionist is a vital member of the team, serving as the initial point of contact for students, faculty, staff, and visitors. This role is instrumental in providing administrative support across the organization, ensuring a welcoming, efficient, and professional reception and customer service. The Receptionist will manage various tasks to maintain the smooth operation of the front desk, offering a friendly and organized entry point to the college and its departments.

Essential Duties and Responsibilities

• Greet and Welcome Guests: Ensure a warm reception for all visitors, making them feel comfortable, and promptly notifying the relevant personnel of their arrival.
• Answer and Direct Calls: Efficiently manage a multi-line phone system, directing calls to the appropriate staff member or department, and accurately taking and relaying messages.
• Maintain Reception Area: Keep the reception space clean and inviting, ensuring that all necessary supplies and informative materials are readily available.
• Manage Mail and Deliveries: Efficiently sort and distribute incoming mail and packages and prepare outgoing items.
• Assist with Administrative Tasks: Support various administrative activities, such as data entry, filing, and preparing documentation, to assist departments across the institute.
• Monitor Security: Oversee visitor check-in and check-out procedures, issue visitor badges, and maintain logs to ensure a secure environment.
• Maintain Confidentiality: Treat sensitive information with the utmost discretion, upholding privacy, and confidentiality standards.
• Data Entry: Enter Data in the school information systems and audit reports and update Data in system. Work on monitoring folders and entering the data from the Audit of them.
• Process credit card payments from students, generate receipts & post on SIS.
• Other duties as assigned to include but not limited to assisting with Tuition Option contracts, collecting payments from students, posting payments to the student ledger, reviewing reports for Tuition Options as needed.

AN EQUAL OPPORTUNITY EMPLOYER. Houston Career Institute is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Mikhail Education Corporation does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, veteran status, or any other protected class. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge.

Requirements

Education and Experience Requirements

• High school diploma or equivalent; further certification in office administration is desirable.
• Previous experience in a receptionist or similar role, preferably within an educational or training institute setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative software.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse range of individuals.
• Professional appearance and demeanor, reflecting the institute's values and standards.
• Strong organizational skills, with the capability to multitask and manage priorities effectively.
• Independent worker with the ability to collaborate effectively as part of a team.
• High attention to detail and a commitment to accuracy.

Abilities

• Requires sitting at a desk for prolonged periods of the day.
• May require repetitive movement using a computer.
• Face-to-face discussions with individuals or multiple people
• Requires repeating the same mental activities over and over; requires being exact and highly accurate.

Work Environment

Requires working indoors in environmentally controlled conditions.

Employee Acknowledgement

I have received, reviewed, and understand my position responsibilities and the essential functions of the position. I understand that my work schedule, job responsibilities, work environment, knowledge, skills, and abilities may be amended based on business need and management discretion.

I understand that employment is at-will. This means that employment may be terminated for any or no reason, with or without cause or notice, at any time by the employee or my employer. Nothing in this or in any other document or oral statement shall limit the right to terminate employment at will. No supervisor or manager has any authority to enter a contract of employment -- express or implied -- with any employee.

This policy of at-will employment may be revised, deleted, or superseded only by a written employment agreement signed by the CEO of Mikhail Education Corporation, which expressly revises, modifies, deletes, or supersedes the policy of at will employment. Unless employment is covered by such a written employment agreement signed by the CEO, this policy of at will employment is the sole and entire agreement between me and my employer as to the duration of my employment and the circumstances under which my employment may be terminated.

Except for my employment at-will, the other terms, and conditions of my employment may be modified at the sole discretion of my employer with or without cause or notice at any time. No implied contract concerning any employment-related decision or term, or condition of employment applicable to me can be established by any other statement, conduct, policy, or practice, nor does any arise from the terms or conditions set forth in this document.

Employee Signature: ________________________________________________________

Print Name: _____________________________Date: _____________________________

Location: _______________________________