Engagement Coordinator

Ember Education; Pleasant Hill (CA); On-site; USD 25,416 - 27,552; Full time

Job summary

Ember Education in Pleasant Hill, CA is seeking an Engagement Coordinator to greet students, employees, and guests with a professional, welcoming demeanor. You will manage the front desk, assist with admissions inquiries, and support campus operations and events.

The role involves coordinating tours, processing payments, maintaining spaces, and updating admissions records. Strong communication, organization, and time management are essential for success in this on-site position.

Qualifications

• High school diploma or GED and two years related experience required.
• Ability to read and comprehend basic instructions and memos; basic writing ability.
• Knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Physical ability to sit, stand, lift up to 50 pounds as needed.

Responsibilities

• Interact professionally with students, employees, guests, and departments; answer calls, direct inquiries, and take messages.
• Provide campus tours to admissions prospects and guests.
• Set up remote meetings and process payments for the FS department when needed.
• Maintain conference rooms, spaces, calendars, and mail handling procedures.
• Update admissions systems with prospect information and assist with EP portals.

Skills

Customer service

Front desk

Communication

Organization

Time management

Education

High school diploma or GED

Two years related experience

Tools

Microsoft Office

Job description

Pay or Shift Range

$18.45 to $20.00 per hour. The estimated range is the budgeted amount for this position.

Description

Summary: The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face‑to‑face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensures campus organization.

Compensation: This position pays $18.45 to $20.00 per hour.

Essential Duties and Responsibilities

• Professionally interact with students, employees, guests, and all departments/divisions within the company. Answer the phone in a timely manner, screen, direct incoming phone calls to the appropriate person, and take messages. Maintain campus check‑in and check‑out listing.
• Provide engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serve as the liaison for the FS department to set up remote meetings and take payments when necessary.
• Organize and maintain the appearance of internal meeting spaces, conference rooms, testing areas, entrances, and other shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Update all admissions computer applications with prospect information.
• Assist admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintain conference room calendars; assist with scheduling/coordinating appointments, events, and meetings. Oversee and coordinate arrangements for in‑house meetings for students, employees, guests, including catering.
• Receive mail and packages daily, sign for and record packages, sort, process and distribute all incoming U.S. mail and interoffice mail. Monitor supplies for the postage machine.
• Maintain the supply closet and kitchen area, order general office materials, supplies, and kitchen supplies. Place special orders at the request of supervisor or other management staff in the region when needed.
• Perform other duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Core Competencies

Adaptability: Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Communication: Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Integrity & Ethics: Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Organization Support: Supports organization's goals and values. Is keenly aware of the timeframe in which tasks or projects need to be done, accepts and mirrors the level of urgency conveyed by the manager or customer being served, puts first priority on the needs of the organization or the needs of its customers, and fosters collaboration and teamwork across the institution.

Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, and follows through on commitments.

Customer Focus: Personally demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.

Manages Multiple Priorities: Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.

Quality of Work: Establishes a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization; is personally committed to high quality work and encourages others to have similar standards.

Time Management: Prioritizes tasks and manages time to ensure that deadlines are met; plans time and sticks to those plans; prevents or manages interruptions until the highest priority tasks are accomplished.

Qualifications

Education: High school diploma or general education degree (GED) and two years related experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one situations to visitors, students and employees.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving few concrete variables in standardized situations.

Computer Skills: Knowledge of Microsoft Office – Word, Excel, Access, and Outlook.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The noise level in the work environment is usually moderate.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.