Front Desk Receptionist

ATI Physical Therapy; South Carolina; On-site; USD 30,000 - 36,000; Full time

Job summary

ATI Physical Therapy in Greenville, SC is seeking a Front Desk Receptionist to deliver in-clinic customer service, greet patients, and assist visitors with directions and information.

You will manage patient scheduling, check-in/out, collect co-pays, and answer insurance questions while supporting a professional front desk team and maintaining an organized reception area.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• Previous outpatient medical setting preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist patients, physicians, and visitors on arrival.
• Schedule, check-in/out, and handle patient intake.
• Collect patient co-pays and answer insurance questions.
• Answer calls and coordinate with Access Management for scheduling.
• Perform general clerical tasks and keep reception area tidy.

Skills

Customer service

Verbal communication

Written communication

Office equipment

Microsoft Office

Education

High School Diploma

Associate’s degree in Healthcare or related field

Tools

Microsoft Office Suite

Outlook

Fax/Scanner

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education

Required

• High School Diploma

Preferred

• Associate’s degree in a related field such as Healthcare or core sciences

Minimum Experience

Required

• None

Preferred

• Previous experience in an outpatient medical setting, physical therapy preferred

Knowledge Skills And Abilities

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Location/Org Data : Dept Number

5132

Job Locations

US-SC-Greenville

Pay Class

Full Time