Dental Receptionist (Full Time)

Mountainlands; Fort Wayne (IN); On-site; Full time

Job summary

A leading dental clinic in Fort Wayne is seeking a Dental Receptionist to manage patient appointments and ensure efficient front-desk operations. The ideal candidate will have strong communication skills, customer service experience, and the ability to handle multiple tasks in a busy environment. This full-time position offers a competitive salary starting at $16.00, with opportunities for pay increases based on performance.

Qualifications

• Dental experience preferred but not required.
• One year experience with customer service tasks preferred.

Responsibilities

• Greets and welcomes patients, performs all check-in tasks.
• Responsible for answering phone calls to schedule appointments.
• Prepares patients’ charts and performs general office duties.

Skills

Communication

Customer Service

Bilingual

Education

High school diploma or GED

Dental assistant or x-ray certification

Tools

Computer skills

Job description

Description

Job Title: Dental Receptionist

FLSA Status: NE

Reports to: Dental Office Supervisor

Salary: $16.00+ commensurate with experience. Pay increase(s) available after completing competencies.

Schedule: Full Time, 7:45 am - 6:00 pm. Our dental clinic operates 4 days a week (M-Th).

Job Summary: The Dental Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients’ questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.

Job Qualifications

Education or Formal Training (Licenses/Certifications):

• High school diploma or GED required; for dental responsibilities: dental assistant or x-ray certification preferred.

Experience:

• Dental experience preferred but not required.
• One (1) year experience with customer service tasks preferred.
• Computer skills and software aptitude required.
• Communication and strong compassionate customer service skills required.
• Multi-line phone proficiency required.
• Insurance coding and medical or dental terminology preferred.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Language:

• Bilingual: English/Spanish preferred

Essential Duties/Responsibilities

DESCRIPTION

Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.

Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.

Creates patient case records (e.g., current medications, clinical questions, etc.).

Prepares patients’ charts and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.

Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

PM20