Front Desk Receptionist

Shelby American, Inc.; East St. Louis (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Front Desk Receptionists to join their vibrant team. This role is crucial for ensuring a seamless patient experience, from checking in patients to managing appointments and verifying insurance. You'll thrive in a supportive environment that prioritizes quality care and community outreach. With flexible scheduling options and opportunities for internal growth, this position is perfect for those looking to make a meaningful impact in healthcare while developing their career. Join a company that values compassion and integrity in every interaction.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Time Off

Access to Financial Advisors

On Demand Pay

Voluntary Life Insurance

Disability Insurance

Qualifications

• Excellent customer service and communication skills are essential.
• Experience with dental management software is preferred.

Responsibilities

• Greet and check in patients, schedule appointments, and maintain records.
• Verify insurance and ensure accurate record keeping.
• Follow HIPAA regulations and company policies.

Skills

Customer Service Skills

Verbal Communication

Basic Computer Knowledge

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

Previous Dental Office Experience

Training Provided

Tools

Dental Management Software

Job description

Description

Our East St Louis office is looking for either part-time or full-time Front Desk Receptionists to join their team!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities:

1. Greet and check in patients
2. Answer the phone and schedule appointments
3. Maintain patient accounts and records
4. Know and understand insurance plan rules and protocols and able to follow them
5. Have patience and ability to be sensitive to patient emotions
6. Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
7. Verify patient's insurance
8. Ensure all record keeping requirements are fully and accurately completed
9. Submit claims to insurance companies
10. Notify Office Manager of equipment trouble or general safety concerns
11. Attend and participate in morning huddles, chart reviews and regular office meetings
12. Follow company policy and procedures
13. Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
14. Other tasks as assigned

Qualifications/ Skill Sets

1. Excellent customer/patient service and verbal communication skills
2. Ability to read, write, speak and understand information and effectively present information one-on-one with patients
3. Ability to apply common sense understanding to carry out details written or verbally instructed
4. Basic computer knowledge
5. Experience with dental management software preferred
6. Ability to work in fast-paced, patient-focused environment
7. Organizational skills and attention to detail
8. Interpersonal and listening skills
9. Requires excellent customer service skills
10. Previous dental office experience preferred but not required
11. Training provided

Benefits offered

1. Health, Dental and Vision Insurance
2. 401(k) Retirement Plan
3. Paid Holidays & Time Off
4. Access to Financial Advisors
5. Basic Life & AD&D Insurance
6. Voluntary Life Insurance
7. Voluntary Short-Term & Long-Term Disability
8. On demand Pay > Receive a portion of your check before payday!
9. Part-Time Employees: Flex time, 401K, financial advisors, and on demand pay!

Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:00 PM and Sat, 9:30 AM - 4:30 PM

Full time employment:

1. 4+ days a week, 30-40 hours per week
2. Available to work Saturdays, when needed
3. Full shifts (8-10 hours)

Part time employment:

1. 2+ days a week, 29 hours or less per week
2. Available to work Saturdays, when needed
3. Multiple half day shifts or fewer full day shifts