Front Desk Receptionist

CloseKnit Primary Care; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

CloseKnit Primary Care in Washington, DC seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors, delivering excellent customer service in a fast-paced clinic environment.

You will manage check-in/check-out, appointment scheduling, phone inquiries, and basic administrative tasks, while upholding HIPAA and patient confidentiality with attention to detail and professionalism.

Qualifications

• Strong communication and interpersonal abilities to greet patients and manage inquiries.
• Excellent organizational skills and attention to detail in a busy clinic.
• Experience in receptionist/administrative roles, preferably healthcare.
• Familiarity with HIPAA regulations and patient confidentiality.

Responsibilities

• Greet patients and visitors warmly, creating a professional first impression.
• Assist with check-in and check-out, collecting complete information.
• Manage appointment scheduling, rescheduling and confirmations.
• Answer calls promptly, direct inquiries and provide information.
• Maintain patient records and support billing/insurance verification as needed.
• Keep front desk and waiting area organized and stocked.
• Ensure HIPAA compliance and careful handling of confidential data.
• Collaborate with staff to resolve scheduling conflicts and improve flow.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Interpersonal skills

Education

High school diploma

Healthcare administration certification

Tools

EHR systems

Office equipment

Job description

Description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Position Schedule

The schedule for this position is Monday - Friday 8:00 AM - 5:00 PM.

Key Responsibilities

Patient Interaction:

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone And Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Requirements

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.