Front Desk Receptionist

University Orthopedics; Providence (RI); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Generous benefits

Descrizione del lavoro

University Orthopedics is seeking a Front Desk Check In & Check Out Receptionist to support patient interactions across our Providence facilities. This full-time role requires scheduling, check-in/out, and cash handling with commitment to service excellence.

The candidate will manage referrals, demographics, insurance verifications, and front desk communications, supporting multiple sites as needed. Prior medical office experience is preferred and travel to all sites may be required.

Competenze

• High school diploma or equivalent.
• At least 1 year of medical receptionist or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Knowledge of MS Office and EMR systems/practice management systems.
• Knowledge of insurance eligibility and verification.
• Motivated individual with team approach.
• Must be able to travel to all sites if/when necessary.

Mansioni

• Locate and process referrals at the time of visit.
• Check-in and check-out for a specific office location and pod.
• Schedule follow-up appointments at UOI locations/offices.
• Facilitate appointment scheduling for external referrals.
• Check in upon arrival to clinic and update demographics.
• Collect co-pays and patient/account balances.
• Answer front desk phones and direct calls.
• Print schedules and superbills for next-day visits.
• Batch end-of-shift reconciliation and verify co-pays.

Conoscenze

Medical receptionist

Customer service

Communication

MS Office

EMR

Insurance verification

Team player

Travel readiness

Formazione

High school diploma

Strumenti

MS Office

EMR systems

Practice management

Descrizione del lavoro

Job Title: Front Desk Check In & Check out Receptionist

Reports to: Site Manager

General Summary Of Duties

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions

• Locate and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager to meet department needs

Requirements

• High school diploma or equivalent
• At least 1 year of medical receptionist or administration experience preferred
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Knowledge of MS Office and EMR systems/ practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with team approach
• Must be able to travel to all sites if/when necessary.